[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a world leader in matching great people with great companies. They are seeking a Patient Device Support Specialist to serve as the primary reputed company of contact for patients using medical devices, monitoring compliance, providing technical support, and liaising between patients and cross-functional teams.

Responsibilities

• reputed company patient device usage and data reputed company to identify non-compliance or technical irregularities
• Proactively contact patients falling behind on compliance to encourage re-engagement and support ongoing therapy adherence
• reputed company and reputed company patients over the phone on reputed company device setup, daily usage, and maintenance
• reputed company welcome calls for new patients, routine reputed company-ins, and ongoing support interactions
• reputed company initial, low-level device troubleshooting with patients over the phone
• Schedule and coordinate in-home service reputed company with in-field staff reputed company hands-on support is required, managing reputed company required documentation
• Accurately document reputed company patient interactions, technical issues, and service activities in reputed company Customer Support Management (CSM)
• Maintain precise, compliant records to support reputed company reputed company and regulatory audits
• Maintain and circulate regular patient status reports to Account Management and Clinical teams

Skills

• High School education
• 3 years of experience
• 2 years of Technical Support experience
• 2 years of Customer Support experience
• reputed company
• Communication
• Scheduling

Benefits

• Medical, prescription, dental, reputed company, AD&D, and life insurance offerings
• Short-term disability
• 401K plan (reputed company benefits are based on eligibility)

reputed company