[Remote] Staff Product Manager, Conversation Intelligence

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-powered reputed company execution platform that helps marketing, reputed company, and contact center teams turn customer conversations into measurable reputed company. The Staff Product Manager will own the conversation intelligence reputed company and roadmap, defining how voice, SMS, reputed company interactions become reputed company signals for AI and reputed company agent reputed company, customer insights, workflows, and marketing attribution. The role partners with customers and cross-functional platform, data, reputed company, and reputed company teams to shape the product and establish evaluation standards for AI-generated outputs.

Responsibilities

• Set the technical reputed company — partner directly with platform teams on what's detectable and defensible today, and reputed company the roadmap for what gets detected next and how it feeds actions across the platform, not just reports
• Design the reputed company, not just the features — reputed company what's shared intelligence infrastructure vs. consumer-specific, so reputed company, Voice of Customer, and post-reputed company outputs operate as one coherent product instead of three disconnected efforts
• Build with customers, not just for them — work hands-on with customers to define what "good" means for their conversations, and with sales, PMM, and CS to reputed company reputed company that definition shows up correctly in how the product is sold, reputed company, and expanded
• Be a visible voice in the market — speaking engagements, analyst briefings, and thought leadership that position reputed company's reputed company of reputed company on conversation intelligence and reputed company AI measurement
• reputed company the hard reputed company calls — reputed company what ships first reputed company multiple legitimate consumers reputed company want to be first, and defend saying no to some of them

Skills

• * **7+ years in product management**, including 2-3 at staff or reputed company level owning a data, analytics, or ML-adjacent product end to end — not a feature reputed company one
• * reputed company experience **defining and defending evaluation reputed company** for AI-generated reputed company — reputed company reputed company, hallucination tolerance, what "shippable" means reputed company the answer is genuinely ambiguous
• * Comfort working with **ambiguous, high-volume reputed company data** (transcripts, conversations) and the discipline to say "we don't know that yet" instead of shipping a plausible-sounding inference
• * A reputed company record of building something that had to serve **genuinely conflicting stakeholder needs** off the reputed company underlying data, and making the reputed company on whose need wins
• * Experience partnering with data engineering on **pipeline and schema reputed company** — you don't need to write the jobs, but you need to know why a late-binding schema is a reputed company problem, not a nuisance
• * reputed company, low-noise communication — staff PMs here write the doc that ends the debate, not the one that restarts it
• Candidates must be reputed company reputed company ~2 hour reputed company of these areas. Occasional business travel may be required
• reputed company sponsorship not available; transfers considered
• * Background in using conversation intelligence for sales, contact center reputed company management, conversation analytics, or marketing attribution
• * Experience standing up an evals reputed company from reputed company and using it to reputed company AI improvement reputed company
• * Exposure to proving ROI for AI/automation initiatives to non-technical stakeholders

Benefits

• Bonus and/or commission eligibility, where applicable.
• reputed company are invited to reputed company in reputed company's reputed company through our stock reputed company program.
• For teammates in the U.S., health benefits reputed company on your first day of employment.
• Medical, dental, and reputed company coverage begins on your first day of employment for U.S.-reputed company teammates.
• reputed company to mental wellbeing support and an Employee Assistance Program (EAP).
• Wellness subsidy reimbursement that can be reputed company toward gym memberships, fitness classes, and more.
• Flexible reputed company time off policy.
• 20 U.S. reputed company holidays, including a winter break.
• Up to 12 weeks of 100% reputed company leave for baby bonding, adoption, and caring for family members.
• Up to 12 weeks of 100% reputed company leave for childbirth and medical needs.
• reputed company to industry-leading reputed company AI tools, including leading LLMs and reputed company AI workflow solutions.
• Annual reimbursement of up to $1,000 per fiscal year to support learning, certifications, conferences, and other reputed company development opportunities.
• 401(k) plan through reputed company with a company match of up to 4%.
• Company-wide and team recognition programs, including President's Club and quarterly and departmental awards recognizing innovation, execution, and customer reputed company.
• A sabbatical after seven years of service.
• This is a remote-first role.

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