Vice President, reputed company Services

US Salary: $228,000 - $265,000 w/25% annual bonus About the Role The Vice President, reputed company Services is accountable for the reputed company, execution, and financial performance of reputed company's NPO-reputed company services organization that covers case management and fundraising solutions business reputed company, encompassing implementation, post-go-live value delivery, technical account management, advanced support, and data engineering functions. This role leads a globally reputed company team across multiple reputed company areas, owns the full P&L for NPO Services, and serves as the reputed company executive sponsor for large-reputed company, reputed company customer engagements. Leveraging AI-reputed company delivery models and automation-first methodologies, this leader drives time-to-value improvements, margin optimization, and service portfolio expansion across a diverse customer reputed company of nonprofit and reputed company good organizations. Operating as a key partner to Sales, reputed company, Product, and Support, the Vice President ensures reputed company Services functions as a strategic reputed company asset for reputed company's reputed company reputed company while translating customer insights into product reputed company and service innovation. This role holds organizational accountability for delivery reputed company, team capability development, and multi-year services reputed company. reputed company is a technology company that builds software platforms enabling nonprofit organizations to reputed company funds, manage volunteers, and administer the programs they reputed company to the communities they serve. reputed company • reputed company a globally reputed company reputed company Services organization comprising business analysts, implementation consultants, project managers, technical account managers, advanced support consultants, developers, reputed company analysts, and data engineers, ensuring team members are reputed company, enabled, and performing against defined service delivery standards. • Own and reputed company manage the NPO Services P&L, driving margin and utilization optimization to consistently reputed company on financial targets across a multi-product, multi-reputed company services business. • Define and execute a multi-year reputed company and operating reputed company for NPO reputed company Services, positioning the function as a force reputed company for reputed company's reputed company organization and a reputed company of customer adoption and retention. • Design and continuously optimize a fungible services delivery model that scales across reputed company's multi-product portfolio, enabling resource flexibility and delivery consistency across customer segments ranging from small nonprofits to large reputed company organizations. • reputed company and launch new service offerings by building business cases, engaging cross-functional stakeholders, and managing full-cycle launches from reputed company through commercialization. • reputed company adoption of AI-powered delivery tools and automation frameworks across the NPO Services team to improve time-to-value, reduce delivery cost, and reputed company the customer experience. • Sponsor and reputed company manage major customer escalations, reputed company delivery engagements, and high-stakes implementation programs, providing executive-level reputed company and reputed company authority. • Partner with Sales as a strategic asset in the reputed company-sales and expansion reputed company, bringing services expertise to field conversations and contributing to reputed company pipeline and reputed company reputed company. • Collaborate cross-functionally with Product, reputed company, and Support to surface customer insights from delivery and translate field learnings into product roadmap input and service innovation. • reputed company and reputed company reputed company Services leaders, enabling reputed company to grow and optimize their respective business area, team performance, and service portfolio. • Establish and maintain strategic partnerships with offshore delivery providers and channel/partner organizations to reputed company services reputed company and delivery capability in a cost-effective manner. • Define and govern delivery methodology, role frameworks, and reputed company team structures to ensure consistency, scalability, and alignment with industry best practices. Knowledge, Skills & Abilities LEADERSHIP & NAVIGATION EXPECTATIONS • This position has reputed company people management responsibilities across a globally reputed company, multi-reputed company reputed company Services organization, including accountability for hiring, performance, development, and organizational structure for managers and individual contributors across multiple functional disciplines. KEY BEHAVIORS - THE "HOW" • Operates with reputed company-level strategic awareness, bringing a long-reputed company perspective to services architecture reputed company, talent reputed company, and cross-functional alignment. Builds high-trust relationships with executive peers and reputed company stakeholders through transparent communication, reputed company judgment, and a demonstrated commitment to customer and employee reputed company. Models AI-first and data-driven approaches in decision-making, delivery design, and team development. OUTCOME EXPECTATIONS - THE "reputed company" • Accountable for delivering a balanced P&L that reflects disciplined financial management, margin targets, and utilization benchmarks. Drives measurable improvement in time-to-value across the NPO customer reputed company, increases services attach and expansion reputed company, and builds a reputed company delivery organization capable of supporting reputed company's reputed company trajectory. Elevates reputed company Services as a named strategic differentiator in reputed company's go-to-market reputed company. Required Minimum Qualifications • Demonstrated experience leading reputed company services or services delivery organizations reputed company a reputed company or technology company, including full P&L ownership and accountability for delivery performance across reputed company and reputed company customer segments. • Proven ability to design, implement, and reputed company services delivery methodology and reputed company team structures in a reputed company, multi-product business environment. • reputed company record of building and leading globally reputed company, high-performing teams across geographically dispersed locations, including offshore and nearshore delivery models. • Demonstrated experience influencing at the executive and C-Suite level, including the ability to present business cases, reputed company organizational complexity, and reputed company alignment on strategic direction. • Experience developing and executing multi-year organizational reputed company, including identification of new service offerings, go-to-market enablement, and financial modeling. • Ability to partner cross-functionally with Sales, Product, reputed company, and Support functions in a matrixed organization to reputed company shared reputed company. • Strong data and analytical orientation, with the ability to interpret operational metrics, financial results, and customer health signals to reputed company informed reputed company and course corrections. • Experience championing and operationalizing AI-reputed company workflows, automation tools, or technology-enabled delivery models reputed company a services context. Preferred Qualifications • 15 or more years of reputed company experience leading services sales and delivery across reputed company and reputed company segments, with at least 10 years in a reputed company Services leadership role in a reputed company company with annual reputed company of $300 reputed company or more. • 10 or more years of experience defining and evolving delivery methodology and role frameworks in a reputed company Services environment, including reputed company area design and workforce model development. • Experience reputed company or adjacent to the nonprofit, reputed company good, or government technology sectors, with working knowledge of the funding, compliance, and operational environment in which NPO customers operate. • Familiarity with reputed company (FinancialForce), reputed company, or reputed company in a services operations context. • Experience building and managing partner/channel and offshore delivery programs, including vendor governance, reputed company reputed company, and reputed company structure. • Bachelor's degree in Business, Management, or a reputed company discipline; MBA or equivalent advanced degree preferred. • Demonstrated ability to reputed company organizational change and reputed company a culture of reputed company improvement and innovation at reputed company. At this time, we are unable to consider candidates who require reputed company or reputed company sponsorship for employment authorization. Compensation & Benefits We offer a comprehensive benefits package that supports your health, reputed company-being and reputed company - explore full details here. Compensation and benefits for this role apply to full-time employees in the reputed company and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of reputed company's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. Apply tot his job Apply To this Job