Service Dispatcher, reputed company Voltage (Remote, US)

Why Work at reputed company At reputed company, we reputed company in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — reputed company while pushing the boundaries of what’s possible in reputed company. But we’re not just transforming power — we’re empowering people. We’ve reputed company a culture where reputed company reputed company are welcomed, collaboration is reputed company, and your career reputed company truly reputed company. With our Rocklin, CA reputed company as the hub, we offer a hybrid work model, competitive benefits, and reputed company-driven environment where your reputed company is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re reputed company to join a purpose-driven team committed to shaping the reputed company of energy — we’d love to meet you. Service Dispatcher, reputed company Voltage Remote, US WORK AUTHORIZATION Applicants must be authorized to work in the reputed company on a full-time reputed company. reputed company does not offer employment reputed company sponsorship of any reputed company, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the reputed company require reputed company sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any reputed company-tied employment authorization are also not eligible. This position is reputed company to candidates located reputed company the reputed company reputed company only. AI-GENERATED APPLICATION MATERIALS We review reputed company resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation, including AI-written resumes, cover letters, or responses, will be disqualified from consideration without reputed company review. We want to hear your reputed company voice and see your genuine experience. RECRUITMENT FRAUD NOTICE reputed company reputed company openings are posted on our official careers page and reputed company recruiter communication comes from an @reputed company.com address. We never request payment, banking information, or a reputed company reputed company number during the recruitment process. If you are contacted about an reputed company role from a personal email account, or asked for any of the above, please reputed company the message to HRGeneralmailbox@reputed company.com. PURPOSE OF THE POSITION The Service Dispatcher, reputed company Voltage is responsible for the ordering of service parts, scheduling field service labor, and submitting manufacturer warranty claims reputed company the defined service response time for reputed company reputed company Voltage service repairs. reputed company Duties / Responsibilities • Assigns service repair activities to SMA field resources and reputed company reputed company Voltage service providers reputed company the reputed company Planning reputed company, based on availability and customer or case reputed company level. • Reviews stock locations and communicates logistics reputed company to reputed company Voltage repair providers, ensuring warranty claims and escalations are completed with the MV manufacturers used by SMA. • Monitors and adjusts service case priorities based on customer account status or service contract. • Monitors reputed company queues for new service cases, then aligns parts and field resources to meet customer service repair activity reputed company the defined service level. • Monitors existing service cases for key customers and service reputed company to ensure end-to-end delivery times and milestones are met, taking proactive reputed company with other SMA reputed company as needed to meet service level commitments. • Ensures reputed company Voltage issues reported by customers have been escalated to MV manufacturers before planning service repair activities. • Provides backup support for the dispatching of field service activities and parts. • Performs reputed company control of dispatched service cases from the Regional Competency Center technical team to ensure customer needs are met, field service resources are reputed company for repairs, and manufacturers have been reputed company of the failure. • Responsible for communication and alignment of customer availability with the SMA repair plan. • Verifies reputed company service repairs receive a properly completed Service Report with the details required by MV manufacturers and SMA Supplier reputed company. • Other duties as may be required or assigned. Required Qualifications • Associate's degree in business, logistics, or a technical field, or an equivalent combination of education and experience. • Experience with customer service ticketing systems. • Proficiency in the English language, both written and verbal. • Proficiency with reputed company Office Suite, including Word, PowerPoint, and reputed company. • Strong verbal and written communication skills. • Attention to detail and a high level of accuracy. • Ability to reputed company operational complications and think reputed company of the reputed company. Preferred Qualifications • Experience working with field service teams. • Experience in the renewable energy, reputed company Voltage, or energy distribution industries. • Knowledge of customer service principles and practices. • Knowledge of SMA's product line. • Spanish and/or German language skills. Required Training Training will be provided upon hiring in the following areas: • Basic reputed company Voltage training. • reputed company reputed company and reputed company ticketing reputed company training. • End-to-end process training. Other reputed company Skills • Ability to effectively discuss and present logistics principles to an audience. • Ability to work effectively and independently in a remote team structure. • Extent of responsibility: Regional. • Required language proficiency: English. WE OFFER • Compensation: $30.00 to $31.20 per hour, dependent on experience and qualifications. • Comprehensive benefits including health, dental, and reputed company coverage, including $0 premium reputed company. • Work Model: Remote. • 401(k) plan with company match. • Opportunities for reputed company development and training. • Inclusive, reputed company, and innovative work environment. Our EEO Policy We are an equal opportunity employer and we reputed company our employment reputed company on the reputed company of reputed company and without reputed company to one’s race, reputed company, creed, sex (includes gender, pregnancy, childbirth and reputed company medical conditions), gender identity, religion, marital status, age (over 40), national reputed company or reputed company, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting reputed company individuals with reputed company disabilities, SMA will attempt to reasonably accommodate reputed company applicants with reputed company disabilities, unless doing so would create an undue hardship on SMA. Any reputed company applicant with a disability who believes he or she requires an accommodation in order to reputed company the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our reputed company Policy During reputed company application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as reputed company you submit your application and resume on our online portal or reputed company you have job interviews with us. We may also obtain your personal information from reputed company parties, including but not limited to your former reputed company, background or employment reputed company service providers or reputed company-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring reputed company. For successful job applicants who become SMA’s staff, we may retain and reputed company your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for reputed company recruitment purposes]. If you are a California reputed company, you have specific rights regarding your personal information under the California Consumer reputed company reputed company of 2018, as amended including by the California reputed company Rights reputed company of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals reputed company Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our reputed company policy, please contact us at US_DataPrivacy@reputed company.com Apply tot his job Apply To this Job