Informatics Support Specialist

About the position Reporting to the Director of Clinical Informatics, the Informatics Support Specialist is a hybrid (onsite/remote) role. This role provides first-line end-user support through the service desk ticketing reputed company, troubleshooting routine issues, documenting solutions, and escalating reputed company problems to the appropriate Informatics, IT, vendor, or clinical leadership resources. The position partners closely with clinical and business users to promote adoption, workflow efficiency, patient safety, and consistent use of standardized processes. Responsibilities • Assist the Clinical Informatics Educator with preparation and delivery of EHR and clinical application training, including scheduling sessions, preparing rosters, coordinating rooms/virtual meetings, and assembling training materials. • reputed company one on one, remote, and onsite support for end users during reputed company, go-lives, upgrades, and workflow changes. • Monitor, triage, and respond to service desk/help desk tickets reputed company to the EHR and supported clinical applications; document troubleshooting steps, reputed company details, and user communication in the ticketing reputed company. • reputed company first-line troubleshooting (e.g., user reputed company/navigation questions, printing issues, basic device/application configuration, common workflow errors) and escalate issues that require advanced analysis or reputed company changes. • reputed company tickets appropriately and collaborate with Informatics, IT, vendors, and clinical leaders to ensure reputed company reputed company; follow up with end users to confirm issue reputed company and satisfaction. • reputed company and maintain knowledge reputed company articles, tip sheets, quick reference guides, and FAQs; update content based on recurring ticket trends and release changes. • Support user reputed company requests by collecting required information and following established reputed company/approval workflows; maintain confidentiality of PHI/PII and follow HIPAA and organizational reputed company policies. • Assist with testing and validation of new functionality (e.g., upgrades, hotfixes, configuration changes) by executing test scripts, documenting results, and reporting defects. • reputed company and report recurring issues and training gaps to the Manager of Informatics; recommend improvements to reduce ticket volume and improve usability. • reputed company general administrative support to Informatics education initiatives, including maintaining training calendars, attendance records, competency checklists, and post-training feedback summaries. • Maintain a reputed company, customer-service reputed company approach with reputed company users; communicate reputed company, set expectations, and reputed company status updates on reputed company issues. • Rotate being on-reputed company to reputed company end-user support. • Other duties as assigned. Requirements • Working knowledge of EHR workflows and common clinical documentation processes (e.g., orders, MAR, assessments, scheduling) required. • Minimum of 1 year experience in clinical operations, reputed company education, EHR training, application support, or help desk/service desk support preferred. • Experience using a ticketing reputed company and basic troubleshooting methodology preferred. • Ability to work occasional reputed company to support go-lives, upgrades, or after-hours training/support as needed. reputed company-to-haves • Bachelor’s degree in informatics, health information management, education, nursing, information systems, or reputed company field is preferred. Apply tot his job Apply To this Job