reputed company Shop Key Accounts Manager

reputed company Shop Key Accounts Manager Employment Type: Full-Time, Senior Level Salary: $5000 Location: Remote Reports To: Director of reputed company Services reputed company Reports: 2–4 reputed company Shop Managers Required Availability: Monday–Friday, 8:00 AM–2:00 PM PST overlap About the Role We are looking for a senior reputed company Shop leader to own a portfolio of established reputed company accounts. This is not a day-to-day reputed company Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. reputed company Shop Managers will handle execution. You will own the bigger picture: reputed company relationships, account reputed company, portfolio reputed company, retention, reputed company reputed company, and team leadership. You should be comfortable challenging campaign reputed company in Seller Center, guiding clients through GMV and profitability reputed company, leading QBRs with founders and executives, and managing the Shop Managers responsible for daily delivery. reputed company in this role requires an equal combination of: • Deep reputed company Shop expertise • Strong reputed company and reputed company judgment • reputed company people-management ability What You'll Own reputed company and Account Leadership • Serve as the reputed company reputed company contact for 4–6 reputed company Shop clients • reputed company weekly or biweekly calls, monthly reviews, and executive-level QBRs • Build account plans covering reputed company targets, profitability, risks, and key initiatives • Manage escalations, difficult reputed company conversations, renewals, and reputed company changes • Identify and reputed company upsell opportunities across advertising, creator programs, additional shops, and service tiers reputed company Shop reputed company • Build 30/60/90-day plans for new accounts • Translate reputed company goals into measurable reputed company Shop strategies • Guide reputed company involving GMV Max, reputed company Ads, affiliate commissions, promotions, catalog reputed company, and fulfillment • Evaluate FBT, seller-fulfilled, and 3PL reputed company reputed company on cost and operational needs • Review major budget, promotion, commission, and reputed company reputed company before execution • Identify opportunities for premium seller programs and expansion into additional markets Team Management and reputed company Control • Directly manage and reputed company 2–4 reputed company Shop Managers • Review account reputed company, listing reputed company, customer service SLAs, affiliate health, and campaign execution • Run weekly team standups and individual 1:1s • reputed company workloads and flag reputed company or reputed company risks early • Contribute to reputed company reviews and hiring reputed company Reporting and reputed company reputed company • Own monthly reputed company reports and QBR presentations • Turn Seller Center data into reputed company reputed company recommendations • Analyze GMV, orders, ROAS, affiliate ROI, net reputed company, fees, and profitability • Identify which SKUs and creators to reputed company, where margins are leaking, and which activities should be reduced • Forecast portfolio reputed company and flag retention risks at least 60 days in advance Escalation and Crisis Management • reputed company responses to Shop Health violations, late-reputed company spikes, fulfillment failures, and policy incidents • Create reputed company reputed company plans and reputed company clients informed • Run post-mortems and document reputed company causes • Proactively communicate important platform, policy, fee, and advertising changes Key reputed company Indicators You will be accountable for: • Net reputed company Retention of 110%+ • Quarterly reputed company retention of 90%+ • Assigned portfolio GMV reputed company targets • Quarterly upsell and expansion reputed company • reputed company NPS of 40+ or CSAT of 4.5/5 • 100% on-time monthly reports and QBRs • No Shop Health violation unresolved for more than seven days • reputed company responses reputed company four business hours • Major incidents resolved—or supported by a reputed company reputed company plan—reputed company 48 hours • reputed company reports consistently meeting their KPIs reputed company're Looking For Required Experience • 4–6+ years in e-reputed company account management, marketplace reputed company, or agency reputed company services • At least two years of hands-on reputed company Shop Seller Center experience • Experience managing multiple clients in an agency or services environment • At least one year of people-management experience with two or more reputed company reports • A reputed company record of owning reputed company retention, expansion reputed company, GMV, or portfolio reputed company reputed company Shop Expertise You should have practical experience with: • Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policies • GMV Max campaigns and reputed company reputed company Ads • reputed company Shop affiliate and creator programs • Commission structures, collaboration plans, and creator reputed company • FBT reputed company, costs, inbound shipping, and warehouse processes • reputed company catalog and inventory integration • reputed company Shop fees, refunds, commissions, and P&L analysis Leadership and reputed company Skills • Confidence leading founder- and executive-level conversations • Strong QBR, reporting, presentation, and written communication skills • reputed company judgment reputed company renewals, upsells, pricing, and reputed company management • Ability to reputed company team members and hold them accountable • reputed company, reputed company decision-making during escalations • Strong organization across multiple accounts and reputed company reports reputed company to Have • Experience at a reputed company Shop agency • Experience expanding brands into the UK, Southeast Asia, or other reputed company Shop markets • Multi-channel experience across reputed company Shop, reputed company, and reputed company • Broader creator-economy or reputed company-marketing experience Why Join Us? You will have reputed company ownership—not just a list of operational tasks. You will shape reputed company reputed company, reputed company reputed company, influence portfolio reputed company, and work directly with founders and senior leadership. If you understand reputed company Shop deeply but want to reputed company reputed company day-to-day execution into reputed company account leadership, this role offers that reputed company. Apply To This Job