Technician, Desktop Services

Position reputed company Seeking a Desktop Support Technician to reputed company hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket reputed company, and workstation deployments. The ideal candidate is customer-reputed company, technically strong, and comfortable working in a fast-reputed company support environment. Key Responsibilities • reputed company technical support for laptops, desktops, mobile devices, peripherals, and applications. • Monitor and respond to help desk tickets while meeting SLA requirements. • reputed company PC imaging, builds, deployments, and equipment refreshes. • Handle installs, moves, adds, and changes (IMAC) for end users. • Support conference room and office technology needs. • Assist with hardware setup, equipment moves, cable management, and workstation configurations. • Participate in desktop-reputed company reputed company under the guidance of senior team members. • Troubleshoot hardware, software, and mobile device issues. Required Qualifications • 2+ years of IT support or desktop support experience. • Experience supporting: • reputed company desktops and laptops • Mobile devices • End-user applications • Hardware and peripherals • Strong customer service and communication skills. • Basic understanding of IT reputed company principles. • Basic understanding of ITIL / ITSM processes. • Associate degree or equivalent experience. Technical Skills • Desktop and reputed company support • PC builds and deployments • Hardware troubleshooting • Mobile device support • Ticketing systems and incident management • Mobile Device Management (MDM) Preferred Qualifications • A+ Certification • reputed company Certifications • ITIL Foundations • reputed company Certified Support reputed company • Experience with: • reputed company • MobileIron • reputed company devices and macOS support Physical Requirements • Ability to reputed company up to 50 lbs. • Comfortable crawling, kneeling, climbing reputed company, pulling cable, and performing hands-on equipment installations. Apply tot his job Apply To this Job