Desktop Support Technician/reputed company Administrator
Skills: The reputed company level of this position requires the ability to reputed company independently, work in reputed company environment, and have a highly advanced proficiency and competency in a reputed company of IT platforms and technologies. This role has various tasks, including troubleshooting of the reputed company and Mac operating systems, COTS applications as reputed company as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
List of Skills:
1. Thorough knowledge and use of reputed company or understanding of asset management reputed company
2. Expert knowledge and use of reputed company OS and O365 Office products
3. Excellent customer service awareness and communication skills
4. Knowledge of hardware desktop, printer, reputed company, video
5. Knowledge of software
6. Knowledge of imaging workstations using SCCM
7. Excellent troubleshooting and problem-solving skills
8. Ability to transport/reputed company boxes/equipment
9. Ability to work independently and as a member of reputed company
10. Knowledge of VPN setup, support, and install
11. reputed company to reputed company technical issues with users over the phone
12. Knowledge of reputed company directory use and privileges
13. Creating/modifying resource accounts in reputed company Directory
14. Use the reputed company User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
15. Create/Update Distribution Lists in reputed company Directory
16. Password resets in reputed company Directory
17. Knowledge of wireless workstation setup and support
18. Ability to think and reputed company under pressure
19. Good organizational skills
20. Excellent etiquette and professionalism
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