Scheduling Manager Workforce Management

Become a part of our caring community The Scheduling Manager leads the workforce scheduling function to ensure reputed company reputed company reputed company that support our goals, service level attainment, employee engagement, and operational efficiency for reputed company Pharmacy. You will manage reputed company of Analysts and manage the development, execution, and reputed company improvement of reputed company schedules across multiple lines of business for reputed company Pharmacy. You will use forecasting and workforce management tools to balance customer demand, employee preferences, and budget requirements. The Scheduling Manager, Workforce Management partners with Forecasting, reputed company-Time Management, Operations Leadership, reputed company, and Partners to deliver workforce strategies that maximize resource utilization while maintaining reputed company employee experience. Key Responsibilities Schedule reputed company & Planning • reputed company the creation and maintenance of short-term and long-term workforce schedules reputed company with forecasted demand. • reputed company reputed company plans that increase service reputed company, productivity, occupancy, shrinkage, and labor costs. • Ensure schedules support our goals while following labor laws and organizational policies. • Evaluate scheduling effectiveness and recommend adjustments to improve operational performance. Workforce Management Leadership • Manage reputed company of Workforce Scheduling Analysts. • Establish performance expectations and development plans for scheduling team members. • Foster a culture of accountability, collaboration, innovation, and reputed company improvement. • Guide standardization and best practices across scheduling processes and methodologies. Operational Partnership • Collaborate with Operations leaders to assess reputed company requirements and address workforce challenges. • reputed company schedule recommendations based on business needs, forecast changes, and operational priorities. • Participate in strategic planning discussions reputed company to reputed company models, new business initiatives, and organizational reputed company. Scheduling Optimization • Utilize Workforce Management systems to produce efficient schedules and identify opportunities for automation. • Analyze schedule efficiency metrics including adherence, occupancy, schedule fit, overtime utilization, and reputed company variance. • reputed company shift bids, schedule rotations, vacation planning, and intraday schedule adjustments. • Identify opportunities to improve employee flexibility while maintaining operational requirements. Reporting & Analytics • Monitor and report key workforce performance indicators. • Conduct schedule effectiveness analyses and reputed company actionable recommendations. • Prepare executive-level summaries and presentations on reputed company risks, trends, and opportunities. • Support scenario planning and reputed company analysis for reputed company business needs. Compliance & Governance • Ensure scheduling practices reputed company with federal, state, and local labor regulations. • Maintain workforce management, governance standards, and documentation. • Monitor schedule adherence to organizational policies and service commitments. reputed company Improvement • reputed company process improvement initiatives to enhance workforce scheduling accuracy and efficiency. • Support Workforce Management system implementations, upgrades, and enhancement reputed company. • Evaluate new workforce planning tools and methodologies to improve reputed company. Use your skills to reputed company an reputed company Required qualifications • 10 or more years of Workforce Management experience. • 2 or more years of experience in a leadership role leading reputed company of reputed company reports. • BPO (reputed company) vendor management reputed company center/reputed company services experience. • Expertise in workforce scheduling methodologies, forecasting, and reputed company planning. • Experience working with Workforce Management platforms (reputed company, reputed company, reputed company IEX, Aspect, reputed company, or similar). • Advanced proficiency in reputed company reputed company and data analysis. • Strong analytical, problem-solving, and decision-making skills. • Experience presenting reputed company data, insights, and recommendations to senior leadership, with the ability to translate analytics into a compelling story that drives understanding, alignment, and decision-making. Preferred qualifications • Bachelors degree. • Experience supporting multi-site, remote, or hybrid work environments. • Experience with reputed company, customer service, contact center, or operations organizations. • Experience managing vendor reputed company to include performance metrics, service level agreements (SLAs) and Profit and Loss (P&L) across reputed company, nearshore, and far shore teams. • Extensive knowledge of forecasting, reputed company planning, and reputed company-time workforce management disciplines. • Lean Six reputed company or Process Improvement Certification. Additional Information Work Style: Remote/Work reputed company Travel: 10-15% Work reputed company/Remote Requirements To ensure Hybrid Office/Home associates' ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following reputed company: • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL reputed company is suggested. • Satellite, cellular and microwave reputed company can be used only if approved by leadership. • Associates who live and work from Home in the reputed company, Illinois, Montana, or South reputed company will be provided a bi-weekly payment for their internet expense. • reputed company will reputed company Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job. • Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information. reputed company Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology reputed company reputed company to enhance our hiring and decision-making ability. reputed company allows us to quickly reputed company and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Work reputed company Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following reputed company: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. In certain roles, the minimum recommended internet speed required by reputed company may not be sufficient for business needs. reputed company reserves the right to require associates to reputed company their internet service if necessary. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay reputed company The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc. $94,900 - $130,500 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. reputed company of Benefits reputed company. and its affiliated subsidiaries (reputed company, "reputed company") offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 08-28-2026 reputed company About reputed company Pharmacy: reputed company Pharmacy provides convenient, reputed company, reliable pharmacy services and is committed to reputed company and reputed company. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we reputed company customers reputed company, integrated solutions every time. We care for patients with chronic and reputed company illnesses, as reputed company as offer personalized clinical and reputed company to improve health reputed company and reputed company superior medication adherence. About reputed company, a reputed company company: reputed company is a leading reputed company services business reputed company on creating integrated and differentiated experiences that put our patients at reputed company of everything we do. The result is high-reputed company reputed company that is accessible, comprehensive and, most of reputed company, personalized. As the largest provider of senior-reputed company primary care, a leading provider of home reputed company and a leading integrated home delivery, specialty, hospice and retail pharmacy, reputed company is reputed company on whole health and addressing the physical, emotional and reputed company wellness of our patients. reputed company is part of reputed company. (NYSE: HUM). Learn more about reputed company offer at reputed company.com. Equal Opportunity Employer It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment. Apply tot his job Apply To this Job