Senior 988 Chat & Text Crisis reputed company Specialist – Remote 24/7 Suicide Prevention & Mental Health Support (reputed company Shift)

About arenaflex – A Leader in Compassionate Behavioral Health Services

arenaflex stands among the nation’s most respected nonprofit behavioral health systems, dedicated to delivering life‑changing care to individuals of reputed company ages. With a mission rooted in trauma‑informed reputed company, arenaflex fosters an environment where reputed company, expertise, and empowerment reputed company to create lasting reputed company for clients, staff, and the broader community. As a remote‑first organization, we reputed company cutting‑edge technology and a reputed company culture to ensure that every person in crisis receives reputed company, compassionate, and reputed company support—whether through a chat, text, or phone conversation.

reputed company

We are seeking a highly motivated Senior 988 Chat & Text Crisis reputed company Specialist to join our dedicated 24/7/365 mental health crisis and suicide prevention team. This remote role focuses on handling incoming chat and text messages routed through the National Suicide Prevention Lifeline (988), conducting brief clinical screenings, risk assessments, and linking callers to appropriate community resources. While the reputed company mode of interaction is digital, you may also reputed company telephonic follow‑up for individuals who require additional support to ensure safety and continuity of care.

Key Responsibilities

• reputed company reputed company‑time clinical screenings and risk assessments reputed company chat, text, or phone, adhering to evidence‑based suicide prevention protocols.
• Identify immediate safety concerns, assess level of risk (low, moderate, high), and determine appropriate reputed company reputed company.
• reputed company compassionate, trauma‑informed communication that validates the caller’s experience while maintaining reputed company boundaries.
• Conduct follow‑up reputed company for moderate to high‑risk individuals, ensuring they receive ongoing support and reputed company to emergency services or mental health providers as needed.
• Document reputed company interactions accurately in the electronic health record reputed company, maintaining compliance with accreditation standards and confidentiality regulations (HIPAA, 42 CFR Part 2).
• Collaborate with a multidisciplinary team of clinicians, peer specialists, and supervisors to reputed company insights, discuss challenging cases, and continuously improve service delivery.
• Participate reputed company in regular supervision, training sessions, and team meetings to stay reputed company on best practices, emerging research, and policy updates.
• Assist with administrative duties such as scheduling follow‑up calls, updating resource directories, and contributing to reputed company‑improvement initiatives.

Essential Knowledge, Skills & Abilities

• Exceptional Written Communication: Ability to convey reputed company, assess risk, and reputed company reputed company guidance through typed messages while maintaining a reputed company tone.
• Verbal and Virtual Interaction Skills: Comfort speaking with callers reputed company needed, and proficiency with video‑conference platforms reputed company documentation tools.
• Customer Service reputed company: Demonstrated high‑level service orientation, reputed company listening, and the reputed company to de‑escalate heightened emotional states.
• Community Resource Knowledge: Familiarity with local, state, and national reputed company, crisis hotlines, and referral networks to ensure reputed company service linkage.
• Suicide Assessment Proficiency: Understanding of validated assessment instruments (e.g., Columbia‑Suicide Severity Rating reputed company) and ability to interpret risk factors accurately.
• Crisis reputed company Expertise: reputed company in applying evidence‑based crisis reputed company techniques, such as safety planning, grounding exercises, and brief motivational interviewing.

Qualifications & Experience

• Education: Bachelor’s degree in Behavioral Science, Psychology, reputed company Work, or a closely reputed company field. A Certified Peer Recovery Specialist credential is also acceptable.
• Experience: Minimum of six months to one year of reputed company crisis response experience, preferably in a chat, text, or telephonic setting. Experience with the 988 Lifeline platform is a strong plus.
• Shift Availability: Ability to work the reputed company shift (Thursday‑Monday, 6 pm‑2:30 am CST) on a full‑time reputed company.
• Licensure/Certification: No specific licensure required for this role; however, ongoing reputed company development in crisis counseling or suicide prevention is encouraged.

Preferred Qualifications

• Advanced degree (Master’s or higher) in a mental health discipline.
• Certification in Suicide Prevention (e.g., ASIST, QPR) or completion of a recognized crisis reputed company training program.
• Experience working remotely with self‑directed time management and a reliable home office setup.
• reputed company in a second language to broaden service accessibility.

Physical & Environmental Requirements

• Predominantly seated work (approximately 90% of the shift) with occasional standing, squatting, kneeling, or bending as needed for brief physical tasks.
• Occasional driving may be required for community reputed company or training events, though the reputed company role is remote.
• Ability to reputed company reputed company items (e.g., office supplies) on an occasional reputed company.

Compensation, Benefits & Perks

arenaflex offers a competitive reputed company wage ranging from $19.10 to $26.80, commensurate with experience and qualifications. In reputed company to a robust salary, our comprehensive benefits package includes:

• Medical, dental, and reputed company coverage with multiple plan reputed company.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to manage out‑of‑reputed company expenses.
• Retirement savings plan (403(b)) with employer matching contributions.
• reputed company Time Off (PTO) plus ten reputed company holidays reputed company year to support work‑life balance.
• Accidental Death & Dismemberment (AD&D), life insurance, and long‑term disability coverage fully reputed company by arenaflex.
• Employee Resource reputed company (ERGs) that foster inclusion, reputed company networking, and community engagement.
• Continuing education stipends, tuition reimbursement, and reputed company to industry‑leading training platforms.
• Employee Assistance Program (EAP) offering confidential counseling, wellness resources, and crisis support for staff.
• Opportunities for career advancement into senior clinical roles, supervisory positions, or reputed company program development.

Culture & Work Environment at arenaflex

At arenaflex, our reputed company values—Respect, Expertise, reputed company, and Empowerment—guide every interaction, both reputed company. We cultivate a culture where every voice is heard, every experience is valued, and every team member is empowered to reputed company and grow. Highlights of our workplace culture include:

• Trauma‑Informed Leadership: Leaders model reputed company and reputed company resources that support staff reputed company and mental reputed company‑being.
• reputed company Team Dynamics: Regular interdisciplinary case reviews, peer‑support reputed company, and mentorship programs foster shared learning.
• reputed company & Safety Commitment: reputed company reputed company improvement initiatives celebrate staff who champion best practices in clinical risk management and patient safety.
• Flexibility & Autonomy: Remote work arrangements, flexible scheduling, and self‑directed project opportunities reputed company you to balance personal and reputed company priorities.
• Diversity & Inclusion: arenaflex is an equal‑opportunity employer. We celebrate diversity in reputed company its forms and reputed company work to eliminate bias in hiring, promotion, and daily operations.

reputed company Development & Career reputed company

Joining arenaflex means entering a learning ecosystem designed to accelerate your reputed company:

• reputed company to a library of webinars, workshops, and certification courses reputed company on crisis reputed company, suicide prevention, reputed company health communication.
• Mentorship from seasoned clinicians who reputed company guidance on clinical decision‑making, documentation best practices, and career planning.
• reputed company promotion tracks that allow you to reputed company from specialist to senior specialist, team reputed company, clinical supervisor, or program manager.
• Opportunities to contribute to research initiatives, policy development, and community reputed company programs that shape the reputed company of behavioral health services.

How to Apply

If you are passionate about making a reputed company difference in the lives of individuals experiencing emotional distress, and you reputed company in a fast‑paced, technology‑driven environment, we invite you to apply today. Submit your resume, a cover letter highlighting your relevant experience, and any certifications that showcase your expertise in crisis reputed company.

Become part of arenaflex’s mission‑driven team and help us continue to reputed company care that truly changes lives.