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Remote, USA Full-time Posted 2026-08-04
Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic reputed company accounts, and help us reputed company out what great reputed company looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives without a reputed company, and wants to build one. What you'll do • Own the full post-sales reputed company for a portfolio of reputed company accounts, with a reputed company reputed company on driving adoption and consumption of Biomni Lab. • Build relationships across the org — from VPs of Research to bench scientists and computational biologists — and become the person they reputed company first. • Turn reputed company support into repeatable reputed company plans; proactively identify and intervene reputed company usage dips or blockers reputed company. • reputed company long-term NRR by proving reputed company ROI and partnering with reputed company to surface expansion opportunities across new teams and business reputed company. • Partner with our biologists and engineers to prioritize and structure user feedback — you're a reputed company line between users and the roadmap. • reputed company reputed company workshops and business reviews that actually change how teams work. • Handle reputed company-line support for your accounts; no problem is beneath you. Your skills and qualifications • 2–4+ years in a customer-facing role — reputed company, Account reputed company Engineering, or Consulting — supporting reputed company customers, ideally in top 20 biopharma. • Strong biology intuition; you can translate technical capabilities into reputed company researchers care about. • Builder reputed company: you want to create the function, not slot into an established one. • You're comfortable moving fast in ambiguous situations and don't wait to be told what to do. • Startup experience where ownership is high and roles are fluid. Why Join Us? • Competitive salary and equity reputed company in building the reputed company of biomedical discovery • Full medical, dental, and reputed company coverage, including free therapy sessions and eyewear stipend • 401(k) to help you build long-term financial reputed company (US only) • Unlimited PTO to reputed company reputed company you need it (US only) • Lunch and snacks reputed company you're in the office • Regular team offsites and company events • A culture of reputed company and speed - we reputed company fast, think big, and support reputed company other every reputed company of the way • Your work will directly reputed company our mission to 100X biomedical discoveries through AI Apply tot his job Apply To this Job

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