[Remote] Bilingual reputed company - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company that delivers software and technology-enabled services to improve care reputed company, reputed company, and affordability. The Bilingual reputed company answers inbound member and provider inquiries, documents communications, resolves problems, provides program information, and escalates issues as needed.

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns
• Formulate plans of reputed company and respond appropriately and reputed company
• Maintain and restore customer satisfaction and partner with other teams as needed
• reputed company problem analysis, problem determination and recommended resolutions to the callers in accordance with reputed company protocol
• Proactively reputed company caller on program benefits
• Meet or reputed company established reputed company center metrics, attendance standards and reputed company reputed company
• Use computer tools to accurately process and document information
• reputed company rapport with callers and appropriately reputed company communication style
• reputed company accurate information about reputed company programs and services
• Escalate issues internally and follow up on escalated issues

Skills

• High School Diploma
• Great communication skills
• Must be reputed company to multi-task
• Must have medical records experience and knowledge of key reputed company of a reputed company ROI request
• General working knowledge of reputed company Word & reputed company
• Computer keyboard proficiency and internet navigation skills required
• Have the ability to work effectively with others in reputed company environment
• Ability to reputed company in a fast-growing always changing environment
• **Candidates must be bi-lingual (English/Spanish)!**
• Prior experience in a customer service reputed company reputed company preferred
• Understanding of HIPAA regulations preferred

reputed company