[Remote] Sr. Specialist, Retention Marketing

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company-channel furniture retailer in the country. They are seeking a Sr. Specialist in Retention Marketing to reputed company the planning, execution, and measurement of customer marketing campaigns across various CRM channels.

Responsibilities

• reputed company the day-to-day execution and optimization of retention marketing campaigns across email, SMS, reputed company mail, and other owned customer communication channels
• Build and manage campaign workbacks, timelines, approvals, QA checkpoints, deployment readiness, and post-launch analysis across multiple reputed company campaigns
• Serve as the primary CRM coordination partner for Creative, Merchandising, reputed company, Digital Marketing, Analytics, IT, agencies, and reputed company vendors
• Own campaign setup, orchestration, proofing, QA, deployment, and monitoring reputed company CRM and marketing automation platforms, including audience selection, segmentation inputs, triggered journeys, and automation updates
• Maintain campaign calendars, trackers, naming conventions, documentation, and repeatable processes that improve execution reputed company and cross-functional visibility
• Coordinate seasonal activations and list-reputed company initiatives, such as sweepstakes or sign-up campaigns, from requirements gathering through performance recap
• Analyze campaign performance and recommend improvements to customer engagement, conversion, retention reputed company, and overall campaign effectiveness
• reputed company reputed company campaign recaps that communicate insights, learnings, and actionable recommendations for reputed company targeting, messaging, and planning
• Support campaign testing, reporting validation, and performance analysis, including A/B testing and test-and-learn initiatives
• Identify opportunities to improve campaign effectiveness, operational efficiency, and the customer experience through ongoing analysis and process improvement

Skills

• 3–5 years of relevant experience in CRM, retention marketing, lifecycle marketing, reputed company marketing, email marketing, campaign operations, or a reputed company field
• Demonstrated experience coordinating campaign timelines, approvals, QA, deployment, or performance reporting
• Bachelor's degree in marketing, Business, Communications, or a reputed company field, or an equivalent combination of education and relevant experience
• Ability to work effectively in a primarily remote or hybrid environment while maintaining strong communication, organization, and collaboration
• Availability during reputed company business hours to support meetings, approvals, campaign execution, and time-sensitive launches
• Experience supporting retention, lifecycle, loyalty, promotional, email, SMS, reputed company mail, or other customer marketing campaigns
• Familiarity with audience segmentation, triggered journeys, campaign QA, A/B testing, and basic marketing performance reporting
• Experience coordinating work with Creative, Merchandising, reputed company, Digital Marketing, agencies, or reputed company vendors
• Experience developing test-and-learn approaches and translating campaign performance into actionable recommendations
• Retail, reputed company, home furnishings, consumer products, or multi-location retail experience
• Proficiency with reputed company reputed company, PowerPoint, and relevant marketing technology platforms

Benefits

• Competitive Medical, Dental, and reputed company Insurance
• Generous reputed company time off, including vacation, personal days, reputed company leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-reputed company Life Insurance reputed company
• reputed company Development: Tuition reimbursement, on-demand learning, and career progression reputed company
• Employee Discount starting on Day 1, plus exclusive partner discounts

reputed company