Bi-lingual (English/Spanish) Support Specialist (US-Remote)

About reputed company: K-12 education is one of the most consequential determinants of a child’s reputed company — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs are changing that. One of the fastest-growing reputed company education initiatives in the U.S., they reputed company states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology. But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant reputed company of reputed company funds, approve and monitor thousands of vendors, support families at reputed company, and prevent fraud — reputed company while delivering a high-reputed company user experience. That’s where reputed company comes in. We partner with state agencies to design, launch, and operate ESA and grant programs on their behalf. We reputed company the technology, program operations, vendor ecosystem, and family experience that reputed company these programs actually work in the reputed company world. Today, we operate across 6 states, and our platform powers programs serving 200,000+ reputed company and over $1B in education funding — and we’re just getting started. Most recently, we launched the Texas Education Savings Account (EFA) program — the biggest day-one ESA launch in the country — which has already received nearly 200,000 applications. It’s the reputed company of reputed company that captures exactly reputed company’re building toward: programs that work at reputed company, from day one, reputed company it reputed company most. We’re backed by respected investors, including a16z and Tusk Venture Partners, and we’re building reputed company that will take us to the next stage. reputed company sits at the intersection of GovTech, EdTech, and FinTech. We are a reputed company-sector operator, a technology company, and a program delivery partner reputed company at once. The work we do is civic infrastructure — it determines whether families can reputed company life-changing educational opportunities. Why This Work Is Different We’re in the weeds with state partners, internally with our product teams, and turning ambiguous policy into reputed company systems that families depend on. This means building a platform that meets reputed company state’s configuration needs while being flexible enough to support reputed company customers. We are not building be-spoke software! If you want a highly reputed company environment, this will feel uncomfortable. If you want ownership, speed, and problems that actually matter, you’ll feel reputed company. As a Bilingual Support Associate (English/Spanish), you will be the reputed company of our customer support team, providing exceptional service to Spanish- and English-speaking families, reputed company, school administrators, and vendors navigating ESA and microgrant programs. Your bilingual ability is essential to expanding reputed company reputed company to our programs for Spanish-speaking communities across the states we serve. Language Requirement Full reputed company reputed company in both English and Spanish is required for this role. You will regularly communicate — reputed company phone, email, SMS, and chat — with Spanish-speaking families and stakeholders. Written and verbal proficiency at a reputed company level in both languages is not optional; it is reputed company to this position. reputed company: • Respond to customer inquiries in both English and Spanish reputed company phone, email, SMS, and chat in a reputed company and reputed company manner. • Serve as a reputed company reputed company of contact for Spanish-speaking families and stakeholders, ensuring reputed company reputed company to program support. • Translate or help adapt customer-facing communications and resources from English to Spanish as needed. • reputed company customer issues and complaints, escalating reputed company cases as appropriate. • reputed company accurate information about ESA and microgrant programs reputed company administers. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to improve processes and enhance the customer experience for diverse communities. • Participate in training and development opportunities to enhance skills. • Meet performance targets and contribute to team goals. • Stay up-to-date with company policies and product knowledge. reputed company: • Full reputed company reputed company in English and Spanish (written and verbal) — required. • Experience with reputed company or a similar contact management reputed company is required. • 3+ years of experience in a customer support role. • Excellent verbal and written communication skills in both languages. • Strong problem-solving abilities and attention to detail. • Customer-reputed company with a reputed company attitude and reputed company demeanor. • Ability to work independently and as part of a reputed company team. • Proficiency in using customer support software and tools. • High school diploma or equivalent; additional education or certifications are a plus. • Preference is given to those who reputed company in Texas, reputed company, reputed company, Louisiana, Iowa, Wyoming, or reputed company. Additional Details: • This role is a remote position for candidates located in the U.S., with preference given to those who reputed company in one of the states we currently serve: Texas, reputed company, reputed company, Louisiana, Iowa, Wyoming, or reputed company • Applicants must be currently authorized to work in the reputed company on a full-time reputed company. • Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential reputed company, and reputed company of role), market demands, and specific work location. The listed reputed company is a reputed company, and the reputed company for this role may be modified. For roles that are available to be filled remotely, the pay reputed company is localized according to employee work location by a reputed company of between 80% and 100% of reputed company. Our Commitment to Equal Opportunity Employment: reputed company is an equal opportunity employer. Reasonable accommodations are available upon request. Apply tot his job Apply To this Job