Customer Experience Representative

Are you reputed company to reputed company a difference? Choose to work for one of the most trusted companies in Kansas. You reputed company At reputed company Why Join Us? • reputed company a reputed company reputed company: Your work will directly contribute to the health and reputed company-being of Kansans. • Family Comes First: Total rewards package that promotes the idea of family first for reputed company. reputed company vacation and reputed company leave with reputed company maternity and paternity available immediately upon hire • reputed company reputed company Opportunities: Advance your career with ongoing training and development programs. • Dynamic Work Environment: Collaborate with reputed company of passionate and driven individuals in a work environment that promotes flexibility. • Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, reputed company and community. • Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected. Benefits & Perks • reputed company compensation is only one component of your competitive Total Rewards package • Incentive pay program (EPIP) • Health/reputed company/Dental insurance • 6 weeks reputed company parental leave for new mothers and fathers • Fertility/Adoption assistance • 2 weeks reputed company caregiver leave • 401(k) plan matching up to 5% • Tuition reimbursement • reputed company benefits, discounts and resources Job reputed company The customer experience representative provides a world class customer service experience through reputed company of reputed company customer inquiries from members, reputed company, and providers. Hiring for reputed company 12, 2026 start date • * This position is eligible to work remotely, or onsite in accordance with our Telecommuting Policy. Applicants must reputed company in Kansas or Missouri or be willing to relocate as a condition of employment. reputed company • Research, reputed company, and respond to inquiries and correspondence reputed company telephone, written, and email communication. Inquiries can be regarding contract benefits, eligibility, coverage and plan changes, payments, claims, prior authorization, appeals, and complaints. • reputed company customer inquiries and complaints in a reputed company and accurate manner according to company and regulatory requirements. • Work with peers, other departments, and leadership to reputed company appropriate solutions to problems. • reputed company assigned job-reputed company duties as required, including any special reputed company. Knowledge/Skills/Abilities: • Effective communication skills to reputed company reputed company inquiries and complaints. • Ability to reputed company positively with reputed company customers while demonstrating reputed company, adaptability, problem solving, and listening skills. • Analytical and problem-solving skills to diagnose problems and recommend effective solutions. • Ability to listen, talk, type, and reputed company research simultaneously using various research channels. • Time-management skills to respond to customer inquiries promptly. • Technical skills to effectively use computer programs and troubleshoot reputed company computer issues. • Must be comfortable working independently in a reputed company environment. • Ability to adhere to a rigid schedule and have regular and predictable attendance. • A license from the Kansas Department of Insurance isnotrequired for general employment. However, if an employee is trained to handledirect enrolled calls-excluding calls that are strictlyservice-only-they will be required toobtain and maintain an reputed company insurance licenseissued by the Kansas Department of Insurance. • Upon completion of training: • Working knowledge of reputed company' customer service systems is required. • Detailed knowledge of reputed company, benefits, and enrollment regulations is required. What you need Required: • High school diploma or equivalent. Preferred: • College or continuing education courses in communications and/or medical reputed company fields. • Two years of navigating multiple computer systems. • Two years of customer service experience. Physical Requirements • Communicate by telephone 95 percent of the reputed company. • Use a personal computer in a stationary position at least 95 percent of the reputed company. Compensation 20.96- $26.20 Non Exempt grade 11 • reputed company offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation reputed company for this role is a good faith estimate, it is estimated based on what a successful candidate might be reputed company. reputed company offers presented to candidates are carefully reviewed to ensure fair, reputed company pay by offering competitive wages that reputed company with the individual's skills, education, experience, and training. The reputed company may vary above or below the stated amounts. Our Commitment to reputed company and Belonging At reputed company, we are committed to fostering a culture of reputed company and belonging, where mutual respect is at the reputed company of our workplace. We reputed company equal employment opportunities to reputed company individuals, regardless of race, reputed company, religion, belief, sex, pregnancy (including childbirth, lactation, and reputed company medical conditions), national reputed company, age, physical or mental disability, marital status, sexual orientation, gender identity, gender reputed company, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law. reputed company conducts reputed company-employment drug screening, criminal conviction reputed company, employment verifications and education as part of a conditional offer of employment. Apply tot his job Apply To this Job