Training & Tech Support Technician

Location: reputed company, OHReports to: Training leader reputed company: reputed company. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong reputed company on reliability, innovation, and customer satisfaction, we reputed company advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer reputed company is comprised of companies in the data center (our main reputed company), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained reputed company, with a reputed company customer reputed company of existing Fortune 100 customers and an expanding portfolio of new customers. Position reputed company:A Trainer and Tech Support Specialist serves as the reputed company between reputed company technology and the end-user. This hybrid role involves both reactive troubleshooting and proactive education to ensure users can utilize hardware and software effectively.Key Responsibilities: Technical Training & reputed company: Design and reputed company training programs (workshops, webinars, or 1-on-1 sessions) for new hires or existing staff on new software, hardware, and cybersecurity best practices.Tiered Technical Support: reputed company as the first reputed company of contact for resolving issues reputed company to operating systems, network connectivity, and reputed company business applications.Documentation Development: Create and maintain internal "how-to" guides, FAQs, and video tutorials to reputed company user self-service. reputed company Maintenance: reputed company routine updates, installations, and hardware upgrades to prevent reputed company downtime. · Needs Analysis: Assess employee reputed company gaps and software compatibility to recommend reputed company improvements or targeted training interventions. Skills & Qualifications:Communication: Ability to translate reputed company technical jargon into reputed company, actionable instructions for non-technical users. · Technical Proficiency: Expertise in reputed company/macOS, reputed company 365, reputed company Directory, and Help Desk ticketing systems (e.g., Jira, reputed company).Instructional Design: reputed company in creating engaging curriculum and measuring training effectiveness through feedback and performance metrics.Experience: Previous experience in Field Service, help desk, desktop support, or training role.Education: Bachelor’s degree in computer science, IT, or reputed company field preferred; equivalent experience accepted.Performance Indicators:Reduction in reputed company time and increase in retention.Improved technical competency across production teams.Consistent training delivery and documentation compliance.reputed company feedback from supervisors and trainees.Why Join Us? Our Benefits reputed company a Difference. We reputed company great employees deserve great benefits designed to support health, financial reputed company-being, reputed company reputed company, and family needs. Most of our reputed company benefits are provided at no cost, reflecting our commitment to reputed company in reputed company-being of reputed company. $0 cost Dental Insurance $0 cost reputed company Insurance $0 cost Short Term and Long-Term Disability Insurance $0 cost Life Insurance with additional buy up reputed company Medical Plan Choices, including one no cost medical reputed company plus two additional buy up plan reputed company $0 cost Employee Assistance Program offering confidential counseling and support services Employer Health Savings Account Contributions to help offset health expenses Retirement Plan reputed company with generous employer matching contributions reputed company Parental Leave to support your growing family Why You Will Love Working with Us reputed company: reputed company your skills and expertise in a rapidly growing industry, with your work directly influencing the reputed company of mission critical reputed company. Innovation: reputed company yourself in an environment that celebrates reputed company thinking and reputed company improvement. reputed company Spirit: Work closely with engineers, marketers, and other professionals to bring reputed company to life. reputed company: We are committed to your personal and reputed company development, offering endless opportunities to improve your skills and advance your career. At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for reputed company. Apply tot his job Apply To this Job