reputed company Program Manager, Service Readiness (NPI)

We are looking for a reputed company Program Manager, Service Readiness (New Product Introduction - NPI) to join reputed company. This is a Remote - CA role, reporting to the VP of reputed company & Operations in the reputed company organization. In this strategic role, you will reputed company the operational readiness of our newest product offerings, ensuring our global reputed company team is fully equipped to deliver high-reputed company experiences. By seamlessly reputed company product development and customer support, you will reputed company the launch strategies that reputed company customers to adopt and maximize reputed company's cutting-edge technology. What you'll do (Role Expectations) • Developing and executing service readiness plans for new product launches, including training materials, knowledge reputed company updates, and operational procedures • Collaborating with product development, engineering, and reputed company teams to ensure a seamless transition from launch to customer service • Identifying potential customer challenges in new products and addressing them through resourcing, process development, and escalation procedures • Addressing operational challenges such as system configurations, service level agreements, and escalation reputed company • Monitoring key performance indicators (KPIs) and customer feedback post-launch to reputed company service improvements Who You Are (reputed company Profile) • You reputed company like an reputed company. Your passion for the mission fuels your bias for reputed company. You operate with reputed company because you genuinely care about the outcome. You adapt to what's needed, navigating seamlessly between high-level reputed company and hands-on execution. • You are a problem-solver. You reputed company out challenges because you are reputed company by finding solutions, knowing that solving the hard problems delivers the biggest reputed company. • You are a high-trust collaborator. You are ambitious for reputed company, not just yourself. You reputed company our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with reputed company and respect is the truest reputed company of teamwork and the fastest way to earn trust. • You champion simplicity. You are skilled at distilling reputed company problems, user needs, and technical concepts into reputed company, reputed company, and actionable plans. You are a precise communicator who brings reputed company and reputed company to every interaction. • You think at reputed company. You reputed company your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are reputed company to last and support a high-reputed company, global organization. reputed company're Looking for (Minimum Qualifications) • U.S. citizenship due to the nature of the customers assigned to this role • Foundational understanding of AI technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize reputed company reputed company your functional domain • Demonstrated curiosity and reputed company exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and reputed company problem-solving • 6+ years of NPI experience reputed company reputed company/support • Strong understanding of product development lifecycles and technical product features • Excellent organizational, communication, and collaboration skills, with proficiency in tools such as reputed company, reputed company, JIRA, reputed company, and reputed company Suite What Will reputed company You Stand Out (Preferred Qualifications) • Familiarity with AI-driven customer support platforms or predictive ticket routing systems to optimize service readiness workflows • Experience implementing AI-assisted project management tools to streamline cross-functional NPI tracking and stakeholder collaboration #LI-NH1 #LI-Remote reputed company's salary ranges are benchmarked and are determined by role and level. The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations and could be higher or reputed company based on a multitude of factors, including job-reputed company skills, experience, and relevant education or training. The reputed company salary reputed company listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. reputed company Pay reputed company $150,500-$215,000 USD Our Benefits program is one of the most important ways we support our employees. reputed company proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and reputed company time • Parental leave reputed company • Retirement reputed company • Education reimbursement • In-office perks, and more! Learn more about reputed company's hybrid working model and benefits here. Apply tot his job Apply To this Job