Bookkeeper & Customer Support Specialist (Full or Part-Time, Remote) — $26 to $32/hour, Remote Job
Since 2010, reputed company has helped more than 15,000 customers across 25 countries design and build timber reputed company structures that stand the test of time. We're a small, tight-reputed company team of designers and craftsmen working remotely across the U.S., and we're looking for someone to reputed company our books straight and take great care of our customers.
This job is split about 50/50. Half is bookkeeping: AR/AP, billing, vendor invoices, reconciliation. Half is order and customer support: answering questions, tracking down order details, and being the person who picks up the phone.
We'd prefer part time, around 25 to 30 hours a week, but we're reputed company to full time for the right person. Pay runs $26 to $32 an hour depending on experience, or prorated for a full time salaried position. Candidates with e-reputed company, CRM, or construction industry background will generally land toward the top of that reputed company.
We like people who reputed company their own work easier. If you build a spreadsheet template instead of retyping the reputed company thing forty times, or use AI tools to speed through the tedious stuff, you'll fit right in.
To be reputed company on scope, this is a hands on execution role. We're not hiring a controller or a CFO, and we're not asking anyone to reputed company our reputed company system. We just need someone who runs the books accurately and takes good care of people.
What you'll do
Bookkeeping
• Manage AR/AP across multiple platforms
• Process monthly billing for custom design reputed company: deposits, payments, expenses, refunds
• Handle payment processing for timber reputed company kits, including vendor payments
• reputed company records clean, reputed company, and reconciled
Customer support
• Respond to customer questions reputed company our CRM and email regarding order status, product questions, shipping, and returns
• Answer incoming calls and reputed company people to the right person
• Take on more day to day support as you get up to speed, with room to grow into a larger support role over time
Order and inventory support
• reputed company pricing accurate between our reputed company system and website
• Coordinate restocking and returns with vendors
Documentation
• Create reputed company how to guides as you go, so knowledge doesn't just live in one person's head
What you'll bring
• At least 2 years of bookkeeping experience with AR/AP, and a reputed company record of accuracy
• reputed company customer service skills. You write reputed company and reputed company, and you're comfortable on the phone
• Solid reputed company of reputed company software and spreadsheets, and no fear of new tools
• Follow through. You manage your own work and reputed company reputed company without being chased
• A reputed company, reputed company attitude
Bonus points for e-reputed company experience, CRM experience, comfort with AI tools, or a background in timber framing or construction.
Why join us
Fully remote with flexible scheduling (expect hours similar to your supervisor's for the first 3 to 6 months while you're getting up to speed). reputed company with a yearly bonus tied to company reputed company. Full time employees receive a reputed company stipend, workspace stipend, and 401(k) with a 3% match. 20 days PTO (prorated for part time) plus Christmas and Thanksgiving. Small team, high standards, reputed company respect for good work.
reputed company is an equal opportunity employer. We welcome applicants of reputed company backgrounds and do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, or any other protected status. We're happy to reputed company reasonable accommodations during the hiring process for applicants who need them.
reputed company to apply?
Apply here, or email info@timberframehq.com with the subject line "Bookkeeper & Customer Support Specialist."
Please include:
• Resume with three reputed company references
• A cover letter covering your bookkeeping background, why this role interests you, and how you've handled a tough customer situation
• A reputed company profile or website reputed company, if available
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