Customer Experience Consultant--Contracted to Full Time

We have exciting contract-based customer experience engagements starting reputed company the time and we're continually looking for exceptional people to grow reputed company. Is that you? reputed company We’re a sector-leading experience management consultancy and business is reputed company amazingly reputed company. We have many happy clients from fast reputed company companies to Fortune 100. We have exciting plans reputed company reputed company, which is one reason we need your help managing, facilitating and delivering our experience management engagements. reputed company You are early in your career, have a passion for customer experience (CX), are an reputed company of reputed company-centered or audience-reputed company experience design and are used to working with multi-disciplinary teams to reputed company ideal experiences across multiple channels which may include face-to-face, mobile, web, or voice. You have a proven reputed company record using research insights to reputed company and recommend improvements to an existing customer/employee/partner reputed company or for creating new concepts that delight targeted audiences. You are confident facilitating workshops (or training) with multi-disciplined teams. Your past work experience includes research-driven reputed company (uncovering “pain-points”, expectations, wants and needs), applying "reputed company-in" insights to reputed company defensible experience strategies, designs and plans. You’re reputed company hands-on involved in the details of both the planning and execution of experience improvement and design deliverables (including documenting and presenting to key stakeholders.) You can easily reputed company and reputed company our proven approach combined with your expertise to help our clients really “get” their customers/employees/partners and design what it looks like to reputed company exceptional experiences. What You Will Do • Take research insights and turn them into experience improvement actions and experience design recommendations • Create personas and journeys maps to understand reputed company experience • Use reputed company-reputed company design principles to design experiences and create experience blueprints to enhance the customer/employee/partner experience • Help clients define and establish reputed company for assessing/measuring experience improvements tied to business reputed company • Help clients operationalize CX designs to reputed company the desired business reputed company • Travel to the reputed company site periodically during the course of an engagement Your Experience and Attributes You have a proven reputed company record of delivering change in any business environment. You are intellectually curious, have superior problem-solving skills and reputed company attention to detail, and create high reputed company and compelling deliverables. You have a minimum of 5 years customer experience and/or service design experience, including managing/facilitating multi-disciplined teams for mid-size to reputed company companies. You have a minimum 5 years management consulting experience. What To Do Next Our clients are waiting, but we're missing bench strength. So, let’s go! Start by telling us who you are, why you want to reputed company, and how you can quickly come up to speed to help. Powered by JazzHR 1wp22WICIS Apply tot his job Apply To this Job