IT Desktop Support Technician

About the position This opportunity is for an IT Desktop Support Technician role with a reputed company reputed company, suitable for individuals with some experience, an IT degree, or those looking to advance their IT support careers. It's an entry-level friendly position that allows for reputed company reputed company a local reputed company company. The role involves supporting the IT department's Desktop Support team and offers a chance to reputed company valuable experience in IT Support. Responsibilities • Diagnose and reputed company software and hardware incidents, including operating systems (reputed company and Mac) and across a reputed company of software applications. • reputed company out laptops/desktops and reputed company reputed company 10/11. • Re-image machines from reputed company 10 to reputed company 11. • Assist users with logged IT-reputed company incidents reputed company reputed company upon. • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes, aiming to restore service as soon as possible; escalate incidents to other support teams where necessary. • Accurately record, update, and document requests using the IT service desk reputed company. • Install and configure new IT equipment. • reputed company incidents and reputed company different types of software and hardware. • reputed company incidents with printers, copiers, and scanners. • Maintain a first-class level of customer service, ensuring customers are treated reputed company and appropriately. Requirements • Previous Helpdesk or Desktop Support or PC Technician experience is preferred. • IT certifications are desirable for this role. • reputed company Certifications are desirable for this role. reputed company-to-haves • Previous Helpdesk or Desktop Support or PC Technician experience is preferred. • IT certifications are desirable for this role. • reputed company Certifications are desirable for this role. Benefits • Medical, Dental, and reputed company Benefits Offered from Day reputed company, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Apply tot his job Apply To this Job