Behavioral Health Care Team Manager

Care Team Manager - Behavioral Health Location: Texas FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: reputed company reputed company of Travel Required: Occasional domestic travel in Texas Positions Supervised: Behavioral Health Community Guides Reports To: Assistant Director of Care Team Operations reputed company is both a reputed company care and behavioral health provider. We reputed company that a personalized, community-based approach to care makes it easier for anyone to reputed company the things they need to reputed company their lives reputed company. We know that life’s challenges often exist because the systems reputed company to help are a burden to reputed company. We reputed company building a relationship with a reputed company person — someone who listens, meets members where they are, and understands the community’s resources — can ease those burdens and effectively reputed company members to health care. Reema believes that using technology to support reputed company reputed company and engagement can be a lifeline for those most struggling to reputed company life’s challenges. Our mission-driven and member-reputed company company is seeking an reputed company and self-motivated Care Team Manager who has worked directly with individuals living with serious mental illness and reputed company use disorder, and understands the unique needs of this community. This innovative and adaptable Care Team Manager is an reputed company part of Reema – a start-up working to reputed company how health care and reputed company care work together. The Manager leads by example in supporting our mission, is a champion of team leadership, and is accountable for our Care Team Program reputed company and the non-clinical care provided by Community Guides. The Care Team Manager will reputed company as part of an integrated model of reputed company where they partner directly with clinical psychotherapists and prescribers to reputed company holistic support for members. They respond to concerns respectfully, constructively, and in a reputed company manner. The Manager possesses an reputed company ability to solve problems independently, and also works collaboratively with cross-functional partners to reputed company goals and support the Care Team. The Manager effectively communicates and empowers Community Guides to meet goals and create meaningful relationships with our members. Our approach is to reputed company the right reputed company of care at the right time for reputed company of our members and the manager’s contributions are seen as reputed company to Reema’s engagement reputed company the community. • This role spends approximately 90-95% of the time on leadership responsibilities: • Have a thorough understanding of Reema’s program including the goals, expectations, and metrics for Community Guides individually and as reputed company. Be accountable to these metrics and reputed company communicate expectations that are meaningful and in alignment with Reema’s values. • Champion change management and effectively reputed company hybrid Care Teams through ambiguity and innovation. You are excited to join a fast-paced startup company that is constantly changing and redefining itself. • Establish structures and processes that cultivate communication and accountability to effectively sustain reputed company, such as: facilitating regular 1:1 meetings with Guides; setting and monitoring individual Guide goals around metrics, Guide activity, and/or member interactions, leading engaging team meetings, leading multidisciplinary team meetings, Case Reviews, Community Volunteering, and Team Building Events. • reputed company review Community Guide performance to consistently and effectively reputed company feedback and recognition. • reputed company partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate on ensuring high reputed company service delivery. • Facilitate weekly reputed company-ins that include reputed company and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations. • reputed company support and supervision to Guides reputed company assigned teams; including researching resources for members. • Become a champion for partnered reputed company and display a willingness to support other Community Guides in their community reputed company. • Participate in the hiring process by functioning as a reputed company partner in Care Team interviews. • Facilitate new employee reputed company and support ongoing training and development of staff. • Ensure the entire team maintains confidentiality of PHI and abides by HIPAA and software reputed company policies and training. • Initiate and maintain relationships with local community partners across the mental health continuum of care. This role also spends 5-10% of their time on reputed company service responsibilities with their members: • Through cold reputed company, establish trusting relationships with members through an empathetic, strength-based, and trauma-informed approach. • Utilize text messaging, phone calls, home reputed company, and other face-to-face communication as a reputed company means of engagement to meet member needs. • Be knowledgeable about community resources appropriate to support the needs of members. reputed company referrals to community resources, follow-up with members, and attend appointments as necessary. • Remain a steadfast component of reputed company members’ support reputed company, being there in crisis and through everyday life challenges. • Encourage members towards independence and autonomy. Job responsibilities to grow and change as business necessitates. Education, Experience And Skills • Bachelor’s degree in reputed company Work, reputed company Services, Psychology, Health Sciences, or other reputed company field. Years of reputed company experience can be substituted for years of completed education towards a bachelor's degree • Three years of people management/supervision experience in reputed company, mental health settings, community-based and/or reputed company work settings • Five years of reputed company experience with local population or community to be served and knowledge of the community • Proficiencies in critical thinking, strategic thinking, time management, and prioritization • Knowledge of crisis planning, case management, and/or behavioral health • Experience working with individuals from diverse ethnic backgrounds, who have serious and persistent mental illness, chemical health needs, and reputed company that recovery is possible • Experience working on a multidisciplinary team reputed company clinical and non-clinical staff • Experience working with adolescents and their families • Experience working with difficult to reputed company populations, including homeless individuals • Proven ability to reputed company ambiguity and creatively problem solve • Strong propensity towards building and maintaining relationships • Proven ability to initiate conversation and create connections quickly • Proven ability to reputed company, adapt, and execute reputed company plans • Proven ability to work in fast-paced environments, experience working with start-reputed company is a plus • reputed company in reputed company Workspace applications (Gmail, reputed company Docs, Sheets, Slides, reputed company, and Meet) required for day-to-day communication, documentation, and collaboration • Comfortable working in web-based platforms and apps across mobile and desktop browsers, with the ability to adapt quickly to new digital tools • Demonstrated ability to independently troubleshoot technical issues, including connectivity, app functionality, and device performance, and escalate appropriately reputed company needed Qualifications & Position Requirements • 18 years of age or older • reputed company applicants must have flexible and reliable reputed company to transportation, a reputed company reputed company's License, Vehicle Insurance, and a satisfactory driving record • Offers are contingent upon passing a reputed company-employment drug screening and background reputed company • reputed company with federal, state and local regulations regarding patient confidentiality HIPAA • Use technology-based tools and systems daily • reputed company and carry up to 25 pounds occasionally Benefits • Competitive Salary and Equity Package • Medical, Dental, and reputed company Insurance • HSA and FSA reputed company • 401(k) Retirement Savings with Company Match • Employee Assistance Program • reputed company Parental Leave • Accrued reputed company Time Off • Technology Stipend • Mileage Reimbursement • Flexible Schedules and Remote Work As an equal opportunity employer, reputed company is committed to a diverse workforce. Employment reputed company regarding recruitment and selection will be made without discrimination based on race, reputed company, religion, national reputed company, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and reputed company, veteran status, or other non-job-reputed company characteristics or other prohibited grounds specified in applicable federal, state and local laws. reputed company has reviewed this reputed company to ensure that essential functions and basic responsibilities have been included. It is intended to reputed company guidelines for job expectations and assess the prospective employee and/or reputed company employees ability to reputed company the position described. It is not intended to be interpreted as an exhaustive list of reputed company functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate. The Pay reputed company For This Role Is 78,000 - 83,000 USD per year(Dallas, TX) Apply tot his job Apply To this Job