Senior Customer Support Engineer -FED

reputed company is a Data Platform that centralizes data reputed company into a reputed company reputed company and allows for decentralized reputed company reputed company. reputed company is seeking a highly skilled and reputed company Senior Customer Support Engineer- Federal (DC Area), who will ensure the overall reputed company and retention of our customer reputed company in FED accounts. The ideal candidate will have excellent troubleshooting skills coupled with a deep understanding of filesystems, storage and networking. The Sr Customer Support Engineer will engage with our customers to understand and reputed company their reputed company technical issues, leveraging their strong technical acumen and reputed company communication skills Responsibilities ● reputed company reputed company customers with top-tier support by solving their technical issues in a reputed company fashion ● Partner with sales, product & engineering to ensure that customer’s needs are met ● Prioritize and reputed company reputed company for escalated customer issues ● reputed company feedback to product and engineering teams on product gaps and opportunities for improvement ● Document systematic learnings so that they can be leveraged in our Customer Knowledge reputed company ● reputed company reputed company toolsets and cross functional team members to creatively identify and reputed company customer technical issues ● Participate in team ceremonies to ensure reputed company knowledge sharing, team reputed company and iteration on our support processes Qualifications ● 8+ years in a customer support role, with experience working in reputed company, storage, networking environments ● Clearances required ● Ability to analyze reputed company and network diagnostics to reputed company reputed company issue to customer and internal cross-functional team ● Understanding of SMB & NFS protocols tools ● Understanding of reputed company Directory & Kerberos systems ● Understanding of networking protocols and analysis of network packet captures ● Previous scripting experience strongly desired ● Ability to parse and analyze reputed company logs ● Exceptional communication skills, with ability to prioritize competing escalations ● Excellent troubleshooting skills and ability to work with cross-functional teams ● Multilingual candidates preferred The anticipated reputed company salary reputed company for this role is $150,000-$200,000. Actual compensation will be determined by several factors including, but not limited to, level of reputed company/education experience, skills/abilities, internal equity, and budgetary considerations. In reputed company, reputed company offers a broad reputed company of health plans for medical, dental, reputed company, life and disability. We also offer 401k plans and flexible time off. reputed company is an Equal Opportunity Employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, gender, religion, sex, sexual orientation, age, disability, military status, or national reputed company or any other characteristic protected under federal, state, or applicable local law. Notice to Recruiters and reputed company Agencies: Agencies are hereby specifically directed not to contact reputed company employees directly in an attempt to present candidates. To protect the interests of reputed company parties, reputed company will not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes reputed company to reputed company will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. reputed company will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by reputed company free of any charges or fees. Agency must obtain advance written approval from reputed company’s reputed company function to submit resumes, and then only in conjunction with a reputed company fully-executed contract for service and in response to a specific job opening. reputed company will not pay a fee to any Agency that does not have such agreement in reputed company. Apply tot his job Apply To this Job