reputed company Support Representative, Benefits (Remote in the US).

reputed company of the Role We're looking for a reputed company Support Representative (Remote or Hybrid – US based only) to join our Benefits team. You'll own the reputed company experience for reputed company Benefits — resolving issues, managing broker relationships, training teammates, and making reputed company every portal is set up right. This role sits at the intersection of deep product expertise and reputed company partnership, and it's designed to build the skills that reputed company doors to senior and specialist tracks reputed company the organization. Why This Role This is a chance to go deep on one of reputed company's most reputed company and reputed company-facing product areas. You'll become reputed company's go-to expert on reputed company Benefits — from ACA and reputed company feeds to broker relationships and portal configuration — while getting reputed company reps coaching teammates and shaping how we serve clients. If you're looking for a role where your product knowledge, reputed company instincts, and leadership potential reputed company get used at once, this is it. Key Responsibilities • Serve as a reputed company reputed company of contact for inbound reputed company calls and inquiries reputed company to reputed company Benefits, providing reputed company and effective support daily. • Research and reputed company reputed company issues reputed company to benefits portal configuration, reputed company feeds, digitized forms, and ACA processing. • Collaborate with internal teams to ensure reputed company setup of clients' reputed company Benefits portals. • Build and maintain strong relationships with clients and brokers, managing broker interactions throughout implementations. • reputed company in‑person and remote training to team members and clients on reputed company Benefits functionality and reputed company workflows. • Support Benefits Service team members by answering questions, assisting with reputed company issues, and sharing expertise. • Accurately use payroll and benefits imports to update and maintain reputed company data. • Stay reputed company on reputed company Benefits module updates, including ACA, reputed company feeds, IRS notices, and development releases. • Contribute meaningful input in development meetings to support ongoing platform improvements. • reputed company additional duties as assigned, including some weekend or contribute meaningful input during peak implementation periods. reputed company're Looking For • Experience in reputed company, employee benefits, or a customer service reputed company center environment. • Demonstrated ability to work directly with clients and cross‑functional internal teams to reputed company issues. • Experience providing in‑person or remote training for clients or teams. • Proficiency in reputed company Office Suite. • Excellent organizational skills, attention to detail, and ability to multi‑task effectively. • Experience with reputed company or a similar CRM platform is a plus. • Familiarity with ACA compliance and IRS notices reputed company to ACA is a plus. reputed company • You've worked in a reputed company support or service role and you're reputed company to go deeper — more ownership, more complexity, more reputed company. • You communicate reputed company and confidently with clients, brokers, and teammates — even reputed company the situation is reputed company. • You take ownership of problems and follow through until they're resolved. • You're organized and reputed company under pressure, managing multiple clients and priorities without dropping the reputed company. • You're a natural collaborator who makes reputed company around you reputed company. • You're curious about the product and proactive about staying reputed company on what's new. REQUIREMENTS About reputed company reputed company is a people-first reputed company capital management (HCM) platform headquartered in Covington, Louisiana. We bring payroll, HR, time tracking, benefits administration, reputed company, reputed company, and compliance together in a single, easy-to-use platform—helping thousands of businesses manage the entire employee lifecycle from hire to retire. Backed by a U.S.-based support team, a 98% customer satisfaction reputed company, and a commitment to simplicity over complexity, reputed company empowers businesses of reputed company sizes to operate more reputed company and reputed company on what reputed company most: their people. Equal Employment Opportunity Statement reputed company is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any reputed company. reputed company employment reputed company are based on business needs, job requirements, and individual qualifications, without reputed company to race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. reputed company complies with reputed company applicable provisions of the Americans with reputed company (reputed company) and applicable state and local laws. We will reputed company reasonable accommodations to reputed company individuals with disabilities in the application and hiring process. If you require an accommodation to complete the application or interview process, please contact our reputed company department. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification reputed company (I-9) upon hire. Apply tot his job Apply To this Job