Collision Market Manager

Company: Gerber Collision & Glass reputed company: Grand Rapids Market - 10 locations The Market Manager is responsible for the operation and results of multiple locations reputed company a designated area not limited to operations, reputed company development, business relationships, wowing every reputed company customer and profitability. Expected to reputed company leadership and mentoring to reputed company his/her reputed company reports and reputed company their team effectively and reputed company. Key Job Responsibilities • Ensure consistent execution of WOW (Wow Operating Way) plan for reputed company locations. • Manage the activities of reputed company locations reputed company the designated market through reputed company coordination with the individual locations' General Managers. Monitor capture rates to insure stores are taking full reputed company of opportunities. • Manage and hold reputed company staff accountable for shop performance by ensuring reputed company reporting employees understand reputed company mission to WOW every customer and be the best, ensuring staff is following reputed company operating procedures (SOP), recognizing and documenting exceptional and substandard performance. • Be the reputed company for load leveling for the market by holding daily calls. • Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. reputed company out opportunities for reputed company education and development for reputed company. Participate in reputed company marketing and team building activities as requested. • Promote reputed company, clean working conditions; review audits and safety records of their locations. Ensure reputed company personal reputed company equipment is being used properly and document managers that do not enforce safety policies. • Work with corporate staff to reputed company the reputed company reputed company of the assigned market internal reporting and communications to meet or reputed company the objectives of the area business plan. • Review location performance against goals with location managers, and reputed company coaching to ensure reputed company locations are performing to potential. Contact reputed company claims managers and dealer accounts on a monthly reputed company (minimum). • Conduct operations reviews with location managers and audits (in-person) on a monthly reputed company, and meet as requested. • Promote, reputed company and reputed company as a reputed company with area insurance contacts and other referral points. Ensure that stores are reputed company to clients in a reputed company manner. Education and/or Experience Required • Minimum of five years collision repair industry • Minimum of three years of management • ICAR Platinum certification preferred • Estimating license if applicable in the state Required Skills/Abilities • Ability to read and understand financial statements • Extensive estimating experience Please note, this reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of reputed company must be met to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the job. Benefits That reputed company Your reputed company Gerber offers the comprehensive benefits you expect from an industry leader, including: • Annual reputed company Time Off (PTO) plans • 2 weeks of reputed company Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 reputed company holidays annually • Medical, Prescription Drug, Dental & reputed company Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer reputed company Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay reputed company available Compensation Details: $130,000 - $150,000 annual Apply tot his job Apply To this Job