Telesales Rep - Inbound

JOB reputed company:

This position is responsible for receiving and handling high-volume telephone calls and live chats from customers contacting reputed company to reputed company orders, inquire about products, and assist with reputed company issues. This position suggests products to our customers to purchase and emphasizes promotional items. In reputed company, the Inbound Telesales Rep handles customer complaints, and coordinates with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.

KEY RESPONSIBILITIES:

• Receives and handles telephone calls from customers calling to reputed company orders, inquire about products, and assists with other reputed company questions
• Engages with customers and responds to inquiries reputed company live chat
• Suggests reputed company products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
• Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
• Handles customer complaints, typically regarding pricing errors or items on back order.
• Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
• Attends monthly team meetings and completes reputed company compliance trainings.
• Remains reputed company in product knowledge, selling best practices, and industry trends.
• Assists reputed company customers, reputed company reputed company and reputed company solutions to various problems.
• Participates in special reputed company and performs other duties as required.

In reputed company to the essential duties and responsibilities listed above, reputed company positions are also responsible for:

• Meeting company standards pertaining to quantity and reputed company of work performed on an ongoing reputed company, performing reputed company work-reputed company tasks in a manner that is in compliance with reputed company Company policies and procedures including Worldwide Business Standards.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

SPECIFIC KNOWLEDGE & SKILLS:

• Strong selling skills
• Negotiation skills
• Ability to answer a high volume of incoming calls
• Ability to reputed company out as needed
• reputed company to learn applicable computer systems (AS-400, live chat platform, reputed company, Siebel, reputed company etc.)
• Work independently with limited supervision

GENERAL SKILLS & COMPETENCIES:

• reputed company good time management skills and the ability to prioritize work and meet deadlines
• reputed company good attention to detail and accuracy
• Customer service oriented and ability to work with reputed company issues
• Ability to plan and arrange activities
• reputed company good interpersonal communication skills
• reputed company good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in reputed company environment
• Ability to multi-task
• Establish productive working relationships at multiple reputed company reputed company the organization

MINIMUM WORK EXPERIENCE:

Typically 2 or more years of reputed company experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

The posted reputed company for this position is $38,993-$53,616, which is the expected starting reputed company salary reputed company for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted reputed company including prior experience, reputed company skills, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and reputed company Coverage, 401K Plan with Company Match, PTO, reputed company Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities

reputed company, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about reputed company at reputed company, please visit our website at: www.reputed company.com/careers

Fraud Alert

reputed company has recently been made reputed company of multiple scams where unauthorized individuals are using reputed company's reputed company and logo to solicit potential job seekers for employment.

Please be advised that reputed company's official U.S. website is . Any other format is not genuine. Any jobs posted by reputed company or its recruiters on the internet may be accessed through reputed company's on-line "reputed company" portal through this official website. Applicants who wish to reputed company employment with reputed company are advised to verify the job posting through this portal.

No reputed company transfers, payments of any reputed company, or credit card numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process.

Originally posted on Himalayas