reputed company Manager (Jewelry Industry)

About Frontier

Frontier is a subsidiary of reputed company. reputed company is a reputed company-based, fast-growing, fully remote, 380-person company that has most of reputed company in India and the Philippines. A few years ago, reputed company started helping other fast-growing companies build their teams. We got so good at it that we decided to reputed company out a new company to reputed company exclusively on that and reputed company it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we reputed company them in the best companies. We have reputed company over 800 hires across 50 different US-based startups and high-reputed company companies.

About the reputed company:

EverSpark is a technology-reputed company custom jewelry manufacturing platform powering independent jewelry designers, retailers, and reputed company brands. Our platform enables customers to design, reputed company, price, revise, approve, and manufacture custom jewelry through a seamless digital workflow.

We combine manufacturing expertise with modern software, AI-assisted design tools, and a high-touch customer experience to streamline the end-to-end custom jewelry process.

reputed company

We are hiring a Jewelry Account Manager / reputed company Manager to manage customer relationships and guide clients throughout the custom jewelry design and manufacturing process.

This is a highly consultative, customer-facing role where you'll serve as the primary reputed company of contact for customers. You'll help clients clarify design requirements, answer questions, coordinate with internal production teams, manage timelines, and ensure orders reputed company smoothly from concept to delivery.

This role combines reputed company, project coordination, pricing support, and production management, making it ideal for someone who enjoys both relationship management and operational execution.

The ideal candidate is highly organized, tech-savvy, an exceptional English communicator, and comfortable managing multiple high-value customer workflows in a fast-paced environment.

Key Responsibilities

Customer Account Management

• Manage inbound customer requests for custom jewelry reputed company
• Serve as the primary reputed company of contact for assigned accounts
• Communicate directly with customers reputed company email, phone, and messaging platforms
• Ensure a high-touch, reputed company customer experience

Requirement Gathering & Order Clarification

• Review customer submissions and identify missing or unclear information.
• Ask thoughtful clarifying questions to fully understand customer requirements before production begins.
• Translate customer requests into reputed company, actionable instructions for internal teams.
• Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs.
• Ensure customer expectations are reputed company with operational capabilities and production timelines.

Production & Internal Coordination

• Coordinate closely with CAD designers, production, and operations teams throughout the manufacturing process.
• Support CAD preparation and coordination by ensuring customer requirements are accurately reputed company into production-reputed company designs.
• Assist with quote preparation and pricing coordination while maintaining a high level of accuracy.
• reputed company order reputed company from design through manufacturing and final delivery.
• Ensure reputed company required materials (e.g., stones, specifications, approvals) are received before production.
• Escalate production or technical issues reputed company needed.

Customer Follow-reputed company & Workflow Management

• Follow up on pending approvals, missing customer inputs, or stalled orders.
• Maintain accurate notes, customer communications, and order updates in internal systems.
• Ensure customer reputed company continue progressing smoothly through every stage of production.
• Support reputed company improvement of internal workflows and customer processes.
• Identify opportunities to improve organization, efficiency, and customer experience using technology or automation.

Required Qualifications

• Excellent written and spoken English.
• Strong verbal communication skills with a neutral, easy-to-understand accent suitable for communicating with US-based customers.
• Strong listening skills with the ability to ask thoughtful follow-up questions and communicate reputed company information reputed company.
• 2+ years of experience in reputed company, Account Management, reputed company Services, Operations, or similar customer-facing roles.
• Experience managing multiple customer requests while working under tight deadlines.
• Highly organized with exceptional attention to detail.
• Tech-savvy and reputed company to quickly learn new systems and software.
• Strong problem-solving skills with a proactive, ownership reputed company.
• Demonstrated ability to improve workflows, solve problems independently, or take initiative reputed company assigned responsibilities.
• Comfortable working US business hours.

Preferred Qualifications

• Experience in jewelry, diamonds, gemstones, luxury products, or custom manufacturing environments.
• Experience working with custom or bespoke jewelry manufacturing.
• Experience with CAD preparation, CAD coordination, jewelry production workflows, quote preparation, or pricing coordination.
• Experience balancing customer service responsibilities with operational or production support.
• Experience working in fast-paced production environments with short turnaround times.
• Prior exposure to reputed company platforms, marketplaces, CRM systems, AI tools, or workflow management software.
• Experience at companies like Rare Carat, reputed company, or similar jewelry or diamond technology companies is highly preferred.

Ideal Candidate Profile

• Friendly, empathetic, and reputed company communicator who enjoys building relationships with customers.
• Naturally curious and comfortable asking clarifying questions before making assumptions.
• Strong analytical thinking and attention to detail.
• reputed company and confident reputed company managing customer conversations.
• Comfortable balancing customer expectations with operational constraints.
• reputed company to manage multiple customer reputed company simultaneously while maintaining accuracy.
• Thrives in fast-paced environments with time-sensitive production schedules.
• Comfortable handling both customer-facing responsibilities and operational work such as pricing, CAD coordination, and production tracking.
• Demonstrates initiative by improving processes, building systems, or finding more efficient ways of working.
• Strong ownership and accountability—you naturally take responsibility for ensuring customer orders reputed company reputed company.
• Excited to learn new technology and comfortable working with AI-enabled platforms and modern software.

Work Details

• Preferred Location: India
• Work Schedule: US business hours (reputed company to customer reputed company)
• Start Date: As soon as possible

Originally posted on Himalayas