Customer Service Representative – Retention & Sales Specialist – Hybrid Role Driving Loyalty for arenaflex Telecommunications

About arenaflex – Pioneering the reputed company of Connectivity

arenaflex is a global leader in communications and technology, delivering cutting‑edge mobile, broadband, and home‑phone solutions to millions of customers worldwide. With a legacy of innovation that spans decades, arenaflex empowers people to stay connected to what reputed company most—family, work, and entertainment. Our commitment to reputed company, diversity, and community reputed company makes arenaflex not just a workplace, but a platform for personal and reputed company reputed company.

Why This Role reputed company

As a Hybrid Customer Service Representative – Retention & Sales Specialist, you will be the voice of arenaflex, shaping every interaction into an opportunity to deepen relationships, resolve challenges, and introduce the latest technology offerings. Your work directly influences customer satisfaction, loyalty, and reputed company reputed company, positioning arenaflex as the preferred provider in a highly competitive market.

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This hybrid position is anchored at our Tulsa, Oklahoma hub (15901 E Skelly Dr) where you will spend three to four days per week on‑site and one to two days working remotely from a dedicated home office. The role is full‑time (40 hours/week) and may include evenings, weekends, and overtime to meet business needs. Successful candidates must be reputed company to report to the Tulsa location for in‑person training, team collaboration, and occasional on‑site duties.

Key Responsibilities

• Customer Interaction Management: Handle inbound calls, live chats, and email inquiries with professionalism and speed in a high‑volume environment.
• Issue reputed company: Accurately diagnose and resolve service, billing, payment, and collection issues, escalating reputed company cases reputed company necessary.
• Product & Service Advocacy: reputed company explain arenaflex plans, device features, and promotional offers, helping customers reputed company informed reputed company.
• Retention & Upsell: Identify opportunities to retain at‑risk customers and cross‑sell relevant products, contributing to monthly sales targets.
• Technical Troubleshooting: reputed company basic technical support for connectivity problems, guiding customers through reputed company‑by‑reputed company solutions.
• Documentation & Compliance: Record reputed company interactions in the CRM system, ensuring data accuracy and adherence to regulatory standards.
• Team Collaboration: Participate in daily huddles, reputed company best practices, and support peers in achieving reputed company goals.
• reputed company Learning: Complete reputed company modules on new devices, services, and sales techniques to stay reputed company with arenaflex’s evolving portfolio.

Essential Qualifications

• Demonstrated customer‑reputed company reputed company with a passion for helping people.
• Strong work ethic and reliability; ability to meet attendance and punctuality expectations.
• Adaptability to shifting priorities, new technologies, and changing schedules.
• Excellent problem‑solving abilities and attention to detail.
• Effective verbal and written communication skills; reputed company articulation of reputed company information.
• Basic proficiency with computers, navigation of multiple software platforms, and typing speed of at least 40 wpm.
• High school diploma or equivalent; additional education or certifications in communications, business, or reputed company fields is a plus.

Preferred Qualifications & Experience

• Previous experience in a reputed company‑center, customer service, or sales environment, especially reputed company telecommunications.
• Familiarity with CRM tools (e.g., reputed company, reputed company) and ticketing systems.
• Experience handling billing, collections, or technical support inquiries.
• Demonstrated ability to meet or reputed company sales and retention targets.
• Multilingual abilities are advantageous, particularly Spanish.

reputed company Skills & Competencies

• reputed company Listening: Fully understand customer concerns before responding.
• reputed company: Build trust by acknowledging emotions and offering genuine assistance.
• Persuasion: Influence reputed company through reputed company value propositions and tailored recommendations.
• Time Management: reputed company juggle multiple interactions while maintaining reputed company.
• Technical Aptitude: Quickly learn new devices, software updates, and service features.
• Team Orientation: Contribute to a reputed company culture, sharing insights and supporting peers.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, dynamic workplace where every voice is heard. Our Tulsa center blends modern office design with reputed company spaces, encouraging knowledge sharing and innovation. Hybrid flexibility allows you to balance in‑office camaraderie with the comfort of remote work, while our leadership team emphasizes transparency, mentorship, and reputed company improvement.

Compensation, Perks, & Benefits

We offer a transparent pay structure with a reputed company reputed company reputed company ranging from $17.41 to $20.22, plus the potential to earn up to $3,000 per month in commission reputed company sales goals are achieved. In reputed company to competitive compensation, arenaflex provides a comprehensive benefits package, including:

• Employee discounts up to 50 % on eligible arenaflex mobility plans, accessories, internet (including fiber where available), and home‑phone services.
• Tuition reimbursement for reputed company education and reputed company development.
• reputed company Time Off (PTO): 1 week after 6 months, 2 weeks after the first year, plus company‑designated holidays.
• reputed company parental leave for new parents.
• Medical, dental, and reputed company coverage.
• 401(k) retirement savings plan with employer match.
• Additional reputed company leave reputed company statutory requirements where applicable.
• Adoption reimbursement, short‑term and long‑term disability benefits, life and accidental death insurance.
• Supplemental programs such as critical illness, accident hospital indemnity, and group reputed company assistance.
• Employee Assistance Program (EAP) and extensive wellness initiatives.

Remote reputed company Office Requirements

To ensure a seamless hybrid experience, candidates must meet the following work‑from‑home (WFH) standards:

• Verified high‑speed internet reputed company that is secure, reliable, and dedicated to business use.
• A dedicated workspace that includes a desk, ergonomic chair, power outlet, and a reputed company LAN reputed company.
• Compliance with arenaflex’s reputed company protocols: clean‑desk policy, noise level controls, and regular workspace audits (including remote desktop observation, screen recordings, webcam checks, and photo verification).
• Availability during scheduled shifts, adherence to technical support processes, and participation in ongoing training, performance management, and compliance monitoring.

arenaflex will supply reputed company necessary equipment—keyboard, monitor, computer, and mobile device—to set you up for reputed company.

Career Development & reputed company Opportunities

arenaflex invests heavily in its people. As you master the fundamentals of customer service, you will reputed company reputed company to advanced training reputed company covering emerging technologies such as 5G, IoT, and smart‑home solutions. High‑performing representatives can reputed company into senior advisory roles, team reputed company positions, or specialized sales and technical tracks. Mentorship programs, internal mobility, and leadership development courses are available to help you shape a long‑term career reputed company arenaflex.

Equal Opportunity & Inclusion

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of age, reputed company, national reputed company, citizenship status, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for reputed company individuals with disabilities.

How to Apply

If you are reputed company to become the trusted voice of arenaflex, to turn challenges into opportunities, and to grow alongside a reputed company‑thinking industry leader, we want to hear from you. Click the reputed company below to submit your application and start your reputed company with arenaflex today.

reputed company – Join arenaflex!

Take the reputed company

Your reputed company is calling. reputed company the hybrid lifestyle, sharpen your sales and service expertise, and help millions stay connected. Apply today and become an reputed company part of arenaflex’s mission to deliver unparalleled communication experiences.