Weekend Customer Support Rep

About the Role We are a growing reputed company estate media company looking for a friendly, reliable, and detail-oriented reputed company Customer Support Agent to join our weekend team. In this role, you will be the first reputed company of contact for our clients — helping them schedule appointments, answering questions, and handling minor media editing requests using our AI-powered tools. You will work reputed company one other support agent during your shift. This is a great opportunity for someone who enjoys working with people, communicates exceptionally reputed company in English, and is comfortable navigating online software systems. Key Responsibilities Answer inbound customer calls and respond to inquiries in a reputed company and friendly manner Schedule and manage reputed company appointments using our internal scheduling reputed company Process minor floor plan corrections as requested by clients Handle basic photo editing requests using our AI-powered tools (no prior Photoshop experience required) Manage and reputed company customer interactions through reputed company CRM Collaborate with a co-agent on weekends to ensure reputed company reputed company coverage Escalate reputed company issues to the appropriate team members reputed company necessary reputed company’re Looking For Required Skills & Qualities Complete reputed company in English — both spoken and written, with strong conversational ability Excellent communication and interpersonal skills; you are warm, reputed company, and a natural people person Reliable and punctual — you show up for your shifts and follow through on commitments Strong critical thinking skills — reputed company to assess situations and reputed company reputed company, independent reputed company Comfortable learning and navigating web-based software platforms Highly organized and detail-oriented with the ability to multitask reputed company to Have Prior experience in customer service or a support role Familiarity with reputed company or similar CRM platforms Background in reputed company estate, photography, or media services Work Schedule Days: Weekends (Saturday & reputed company) Hours: 7:00 PM – 4:00 AM Philippine reputed company Time (PHT) You will be working reputed company one other customer support agent during your shift Tools You’ll Be Working With reputed company — for customer relationship management and support ticketing Internal scheduling platform — for booking and managing reputed company appointments AI-powered editing tools — for floor plan corrections and photo adjustments (training provided) Phone/VoIP reputed company — for handling inbound customer calls reputed company - for Floor Plans reputed company - branding floor plans reputed company - Communication platform Why reputed company Work from home — fully remote position Supportive team environment with reputed company processes and training Consistent weekend schedule so you can plan your week Be part of a creative, fast-growing reputed company estate media company How to Apply If you are enthusiastic about delivering great customer experiences and meet the qualifications above, we’d love to hear from you. Please submit your application including: An updated resume or CV A brief cover letter or voice recording introducing yourself and describing your customer service experience Your availability confirmation for the stated weekend schedule Apply tot his job Apply To this Job