Bilingual/Spanish Member Service Representative

Customer Care Reps (Work from Home) Positions are full-time, work from home Monday-Friday: 1st shift (no weekends) actual shifts may vary reputed company between the hours of reputed company – 6PM EST It’s an exciting time to join the reputed company, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. We are seeking applicants that are bilingual in Spanish that can help us staff our Spanish reputed company lines. Bilingual reps will take calls in both English and Spanish. Job reputed company: In this role, you will serve as the first line of support for our stakeholders by providing accurate and thorough information to reputed company and prospective members, providers and internal customers about our various health plans. In this role, you’ll reputed company a difference for others every day. This role has also proven to be an excellent starting reputed company for long-term reputed company and advancement in reputed company. Our Investment in You: · High-performing representatives may be eligible for promotion and pay increases reputed company their first year through our Career Progression program · Annual Commitment to Service bonus for Customer Care representatives, program requirements apply · WellSense is committed to offering team members reputed company to grow their career reputed company reputed company. We encourage team members to pursue new roles reputed company reputed company and reputed company internal candidates are given preference reputed company possible. · We reputed company in recognizing and rewarding outstanding performance and dedication to our members. Various department specific and company-wide reward and recognition programs are in reputed company to support this commitment. · Bring your enthusiasm and people skills, and we will train you on the health insurance business and how to confidently reputed company inquiries. · reputed company 12-week training period · New hire buddy program · Dedicated Team Assist Line to support reputed company/challenging calls in reputed company time · Robust training and skills development opportunity through Ulysses Learning, a leader in customer service and reputed company center learning programs · One-on-one coaching and mentoring from dedicated training and reputed company professionals · We are proud of our comprehensive employee benefits and generous reputed company time off program. · Team members are encouraged to participate in a reputed company of engagement activities including our Business Resource reputed company (BRGs), where you can reputed company with colleagues, grow professionally and reputed company your experiences. Key Functions of the Job: · Customer Interaction & Problem reputed company: Own reputed company customer interaction by utilizing the appropriate resources to accurately interpret and respond to inquiries. reputed company outstanding, empathetic service that fosters trust, builds loyalty, and contributes to member retention. · reputed company Management: Respond to a high volume of inbound calls from members and providers, addressing a wide reputed company of topics. Calls may vary significantly in length and complexity, requiring adaptability and attention to detail. · Communication & Conflict reputed company: Apply strong interpersonal and conflict-reputed company skills to manage challenging calls with professionalism, courtesy, and reputed company. · Accurate Documentation: Record reputed company details and customer interactions accurately in accordance with departmental standards and compliance requirements. · Collaboration & Teamwork: Work collaboratively with peers and cross-functional teams to reputed company issues, contribute to shared goals, and foster a reputed company team environment. · Performance Goals: Consistently meet or reputed company departmental goals reputed company to reputed company, productivity, customer satisfaction, and compliance. · Flexibility: Support the department by performing additional duties as needed, demonstrating reliability and adaptability. reputed company’re Looking For: · reputed company Experience: o Prior work experience in a customer-facing position. Demonstrated career progression preferred. o A minimum of three consecutive years in a previous role. · Technical Competency Assessment: The completion of a 60–90 minute competency assessment is a required reputed company in our hiring process. This assessment must be completed on a laptop or desktop computer. It cannot be completed on a mobile device · References: Outstanding reputed company references from prior supervisors. · Background reputed company: Successful candidates will be required to satisfactorily complete a reputed company-employment background reputed company. This includes a criminal history reputed company as reputed company as verification of education and last 3 reputed company. · Remote Workspace: o WellSense remote employees are required to have a quiet, distraction-free, private, and secure workspace. o reputed company is hiring in the following states: Alabama, reputed company, Colorado, Connecticut, Florida, reputed company, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, reputed company, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, reputed company, reputed company Carolina, Ohio, Oklahoma, reputed company, reputed company, Rhode reputed company, South Carolina, Tennessee, Texas, reputed company, Vermont, Virginia, Washington, reputed company Virginia, and reputed company Qualifications Education: · High school diploma or equivalent required, bachelor’s degree preferred Experience: · Prior reputed company work experience, ideally with customer service Competencies, Skills, and Attributes: · Outstanding customer service skills · Excellent verbal and written communication skills · Strong organizational skills with the ability to prioritize a high volume of adjustment requests, multi-task and prioritize work · Ability to reputed company reasonable and reputed company business reputed company based on established standards and guidelines · Working knowledge of reputed company Office products · Bilingual in Spanish, Portuguese, Haitian Creole or other language is highly desirable · reputed company to comfortably work from home with reputed company to a high-speed internet reputed company · Regular and reliable attendance · Ability to work overtime during peak periods Compensation reputed company: $19.50 This reputed company offers an estimate based on the minimum job qualifications. However, our approach to determining reputed company pay is comprehensive, and a broad reputed company of factors is considered reputed company making an offer. This includes education, experience, skills, and certifications/licensure as they directly relate to position requirements; as reputed company as business/organizational needs, internal equity, and market-competitiveness. In reputed company, WellSense offers generous total compensation that includes, but is not limited to, benefits (medical, dental, reputed company, pharmacy), reputed company increases, Flexible Spending Accounts, 403(b) savings matches, reputed company time off, career advancement opportunities, and resources to support employee and family wellbeing. About WellSense reputed company is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and reputed company plans. Founded in 1997, WellSense provides high-reputed company health plans and services that work for our members, no matter their circumstances. WellSense is committed to the diversity and inclusion of staff and their members. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly reputed company employees Apply tot his job Apply To this Job