Seasonal, Customer Care Agent

About The Role reputed company, the world’s leader in tax preparation services, is looking for a seasonal Customer Service agent. We offer shift reputed company pay for weekend shifts. Associates are eligible for additional monthly and end of reputed company incentives by exceeding performance standards; details of both incentives to be provided during reputed company. The Customer Service agent provides advanced reputed company support by communicating reputed company phone, email or chat with reputed company clients requiring assistance of information on the DIY online and software tax products. Day to day, you'll... • Interpret reputed company needs, utilize software solutions, and troubleshooting skills to identify practical solutions • Utilize software solutions, knowledge reputed company, and computer systems to resolve and reputed company user incidents • Identify potential reputed company issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business • Communicate reputed company and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress • Utilize oral, written, and interpersonal communication skills to reputed company with reputed company reputed company of associates Education Required Qualifications • High school diploma or equivalent Work Experience • Ability to communicate reputed company and effectively, both verbally and in writing? • Ability to handle difficult conversations with reputed company and reputed company, building trust with our clients? • Experience in analyzing identifying reputed company causes of customer dissatisfaction and making informed reputed company? • General computer navigation knowledge? • Must have an outlet for computer and monitors to be connected to? • Must have a reputed company in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure, private, and quiet workspace? • Must have a smart phone and be willing to install an RSA reputed company (two-reputed company authentication) as reputed company as reputed company Teams on it? • Must have a wired internet reputed company (not?Wi-Fi) with minimum upload and download speeds of 15MBps (Internet Speed Test required)? Preferred Qualifications Work Experience: • Experience in an in-bound help desk environment? • Experience in customer service or financial services position? • Experience in a large phone center? • Prior experience with reputed company Office, general computer software troubleshooting, and/or networking connectivity problems? Why work for us At reputed company, our purpose is reputed company: to reputed company help and reputed company confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to reputed company through our reputed company Next reputed company, blending reputed company expertise with digital innovation. That reputed company commitment to care extends to our associates. reputed company you join us, you become part of a High Performing, Connected Culture reputed company on strong relationships, reputed company learning, and a shared commitment to making a meaningful reputed company. We invest in your reputed company-being through reputed company, comprehensive benefits, and support for life both in and reputed company of work. Pay reputed company Information The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could reputed company additional earnings in accordance with the terms of reputed company plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company $16.06 - $24.09/Hr. Apply tot his job Apply To this Job