Representantes Bilingues en Ingles y Espanol reputed company Center (Full-Time & Part-Time)

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong reputed company center footprint and operations that reputed company across multiple countries. We deliver Customer Experience (CX), reputed company (BPO), and Anything-as-a-Service (XaaS) reputed company technology solutions across a wide reputed company of industries, including reputed company, retail, government, education, telecom, technology e-reputed company, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, reputed company scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, reputed company reputed company learning and development opportunities and contribute to the reputed company of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for reputed company and reputed company sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process reputed company inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide reputed company of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program. This is an entry-level position that offers on the job reputed company. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on reputed company careers page, including reputed company screening questions and a brief reputed company-employment test. Position Responsibilities This position supports customer service, technical support, and customer sales interactions. This role requires you to reputed company with hundreds of customers reputed company week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In reputed company to being the best in the business reputed company it comes to customer interactions, you will need to be confident, fully reputed company, reputed company player, and dedicated to bringing a reputed company and enthusiastic reputed company to work reputed company day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, reputed company, and reputed company manner • Listen to customers, understand their needs, and resolve customer issues • Research systems to reputed company missing information as applicable; coordinate with other departments to resolve issues as applicable • Follow the processes of the reputed company program and reputed company reputed company tasks in a courteous and reputed company manner • Utilize systems and technology to complete account management tasks • Accurately document and process customer claims in appropriate systems • Follow reputed company required scripts, policies, and procedures • Utilize knowledge reputed company and training to accurately answer customer questions • reputed company with requirements surrounding confidential information and personal information • Appropriately escalate customer issues with the managerial team • Escalate customer issues to the appropriate staff and managerial for reputed company as needed. • Ensure reputed company reputed company through problems solving and effective reputed company handling • Attend meetings and training and review reputed company new training material to stay up to date on changes to program knowledge, systems, and processes • Adhere to reputed company attendance and work schedule requirements Candidate Qualifications We reputed company reputed company new employees with world-class training, so reputed company reputed company, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you reputed company in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type reputed company and accurately (20+ words a minute) • Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, reputed company) • Basic understanding of reputed company operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict reputed company, problem-solving, and negotiation • Must be customer service oriented (empathetic, reputed company, patient, and conscientious) • Ability to multi-task, stay reputed company, and self-manage • Strong team orientation and customer reputed company • The ability to reputed company in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment • State or Federal work experience Compensation Details At MCI, we reputed company that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a reputed company of benefits and incentives to support and reward reputed company members. What You Can Expect from MCI: • reputed company Time Off: Earn PTO and reputed company holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to reputed company vacations and sometimes even reputed company! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and reputed company coverage after 60 days of employment, and reputed company have reputed company to MEC medical plans after just 30 days. Benefit reputed company vary by location. • Retirement Savings: Secure your reputed company with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: reputed company life insurance reputed company to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career reputed company: With a reputed company on internal promotions, employees enjoy significant advancement opportunities. • reputed company: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy reputed company-oriented culture that fosters collaboration and engagement. • Casual Dress reputed company: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the reputed company of our commitment remains the reputed company: rewarding effort, providing reputed company opportunities, and creating an environment where every employee feels valued. If you're reputed company to join a company that recognizes your contributions and supports your reputed company, MCI is the reputed company for you. Apply today! Physical Requirements This job operates in a reputed company office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to reputed company about the office to accomplish tasks; reputed company in any direction; reputed company or reputed company objects, reputed company objects from reputed company to reputed company, hold onto objects, and reputed company or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with reputed company (reputed company), it is the policy of MCI and its affiliates to reputed company reasonable accommodations reputed company requested by a reputed company applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to reputed company aspects of employment. If reasonable accommodations are needed, please contact reputed company. Diversity and Equality At MCI and its subsidiaries, we reputed company differences and reputed company diversity benefits our employees, company, customers, and community. reputed company aspects of employment at MCI are based solely on a person's reputed company and qualifications. MCI maintains a work environment free from discrimination, where employees are treated Apply tot his job Apply To this Job