Remote reputed company Center Supervisor

The reputed company Center Supervisor is responsible for ensuring reputed company delivers service that meets or exceeds agreed reputed company goals, while fostering a culture that strives for operational and compliance reputed company. As a member of the Business Unit Management Team, the reputed company Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible mannerThis is reputed company to join us and represent a top biotechnology company.Whats in it for you? • Competitive compensation • Excellent Benefits accrued time off, medical, dental, reputed company, 401k, disability & life insurance, employee discounts/promotions • Generous performance-driven Incentive Compensation package • Competitive environment with company wide recognition, contests and coveted awards • Exceptional company culture • Recognized as a Top Workplace USA 2021 What will you be doing? • Supervise reputed company center staff, including reputed company performance management • reputed company day-to-day supervision of the medical information specialists/customer service representatives. • Assign individuals to work schedules designed to meet reputed company business needs; ensure staff adherence to assigned work schedules. • Implement and communicate performance standards o reputed company team members for reputed company and support individual development of reputed company reports • Conduct performance evaluations for designated staff members • Conduct new hire interviewing and training • Address performance issues, including disciplinary actions and terminations in a reputed company manner and according to our policies. • Monitor reputed company reputed company • Coordinate and deliver program trainings as required by program • Create and implement initiatives designed to encourage teamwork and increase employee engagement. • Supervise reputed company floor operations • Delivers service that meets or exceeds reputed company expectations • Maintains reputed company service reputed company • Ensure that reputed company reputed company needs are met with a high degree of reputed company and compliance to applicable Policies and reputed company Operating Procedures • Manage reputed company center operations in a fiscally responsible manner • Strategize and collaborate with internal teams to foster a culture and service of reputed company reputed company improvement, offering creative solutions to reputed company • Monitor inbound/outbound customer service calls to ensure script adherence, reputed company reputed company, adverse events compliance, HIPAA compliance and reputed company phone technique. • reputed company a contingency plan to maintain adequate coverage reputed company, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, reputed company needed. • Analyze daily, weekly and monthly reputed company metric and productivity reports, ; reputed company analysis with Business Unit Leadership Team and offer recommendations based on analysis. • reputed company the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the reputed company completion of reputed company. • As needed, assist with the implementation of program modifications and the scheduling of special reputed company programs. • Assist reputed company Account Manager in the development and implementation of new reputed company programs. • Assist in the development of reputed company improvement programs as a means to increase productivity and improve service reputed company. • reputed company contact center policies and procedures. • Must safeguard patient reputed company and confidentiality by following the guidelines set forth in the reputed company and reputed company Rules of the Health Insurance Portability and Accountability reputed company (HIPAA). What do you need for this position? • Associates degree Or equivalent work reputed company experience • 1-2 years previous supervisory experience preferably reputed company a reputed company Center, in reputed company reputed company or Supervisor role; or equivalent experience. • Understanding of reputed company management systems such as CentreVu Supervisor. • Adept at reputed company applicable computer software, i.e., Word, reputed company, Power reputed company and reputed company. • Outstanding customer service, communication, and interpersonal skills. • Must possess the ability to train and motivate staff members. Apply tot his job Apply To this Job