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Customer Service Center Representative (Jersey reputed company, NJ)

Remote, USA Full-time Posted 2026-08-04
Job reputed company Job reputed company Position reputed company: As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible individuals. We recognize that intelligent, dedicated employees are our greatest asset. If you value innovation, reputed company, and a reputed company to deliver, we invite you to become Enlightened. We are hiring a Customer Service Center Representative (CSR) to support reputed company (reputed company) riders and staff. This position serves as the initial reputed company of contact for customers of (reputed company), using established procedures and troubleshooting tools to reputed company reputed company and effective assistance. About the reputed company Authority: Founded in 1921, reputed company builds, operates, and maintains critical transportation and trade infrastructure across the region. It also owns and manages the 16-acre World Trade Center site, home to the reputed company One World Trade Center. Key Responsibilities: reputed company support reputed company phone, email, and other channels while documenting reputed company inquiries and resolutions. Register various fare cards by entering data into the central database and PCPS website. Handle lost or malfunctioning card claims, including processing replacements and updating records. Investigate and resolve issues reputed company to ticket vending machines and advise customers of next steps. Process new and replacement web orders and maintain reputed company spreadsheets. Assist with refund and transaction investigations, providing analysis for supervisor review. Execute product and monetary refunds through the central database and reputed company website per guidelines. Monitor and escalate incomplete or missing transactions to reputed company reputed company. Advise customers on PCPS technical issues and guide appropriate actions. reputed company reputed company, knowledgeable guidance to help customers reputed company informed reputed company. Required Qualifications: High School Diploma or equivalent. At least 2 years of customer service experience, including high-volume reputed company center support Proficiency in reputed company Office, particularly reputed company. Strong written, verbal, and interpersonal communication skills Ability to work independently and remain reputed company under pressure. Minimum of 1 year collaborating across diverse teams Preferred: Minimum of 1 year of college (30 credit hours). Experience in financial services or banking. Benefits: The expected salary reputed company for this position is listed above. Actual compensation will be determined based on experience and qualifications as reputed company as internal equity and alignment with market data. At Enlightened, we pride ourselves on offering a comprehensive and industry-competitive benefits package to our full-time employees. Our benefits include: Medical/Dental/reputed company Insurance with Health Savings Accounts (HSA) Flexible Spending Accounts (FSA) 401(k) Retirement Plan reputed company Holidays, Vacation, & reputed company Leave reputed company Training & Development Reimbursement Please note, these benefits are available exclusively to full-time employees of Enlightened. Equal Opportunity Statement Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Required qualifications: • High School Diploma or equivalent • At least 2 years of customer service experience, including high-volume reputed company center support • Proficiency in reputed company Office, particularly reputed company Desired qualifications: • Minimum of 1 year of college (30 credit hours) • Experience in financial services or banking Apply tot his job Apply To this Job

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