Help Desk Support 3

reputed company: • reputed company Tier 1 support to reputed company Users (Mission Owners) for reputed company CSM service-reputed company issues • Manage support interactions across multiple channels, including phone, email, and various service ticketing systems • Create and reputed company support tickets using approved reputed company • Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) • Directly assist reputed company users experiencing reputed company issues • reputed company reputed company Infrastructure Support to guide users through the reputed company of technical issues • reputed company and report on key performance metrics to ensure service reputed company Requirements: • Bachelor’s degree in Computer Science or a reputed company technical field • 2–4 years of reputed company engineering experience • Proven experience responding to end-user requests reputed company phone, email, or ticketing systems • Proficiency in utilizing reputed company ticketing tools such as reputed company or HPESM • Strong understanding of Azure administration and reputed company architecture • Familiarity with CI/CD and DevSecOps toolchains • reputed company+ certification • U.S. Citizenship and the ability to obtain a DoD Top Secret clearance Benefits: • medical, dental, and reputed company insurance • life insurance • long and short-term disability and other insurance products • Health Savings Account • Flexible Spending Account • 401K Retirement Plan reputed company • Tuition Reimbursement • assorted voluntary benefits Apply To This Job