Technical Support Specialist

Position: Technical Support Specialist The technical support specialist will reputed company various roles reputed company to ensuring outstanding customer support is delivered. The reputed company center specialist will answer incoming reputed company queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as reputed company ensure best practices are enlisted reputed company additional on site help is requested. The specialist may be asked to assist with other reputed company both internally and at reputed company customer locations. The responsibilities of the Technical Support Specialist include but are not limited to the following: • Answer incoming calls and respond to customer emails in a reputed company manner. • reputed company technical reputed company to answer and reputed company customer queries. • Leverages reputed company available resources to reputed company the best information. • Follows reputed company established processes regarding request for onsite service. • Maintains awareness of those assigned to support the reputed company queue. • Appropriately escalates issues to supervisors. • Routes reputed company appriately as requested. • Stays reputed company on AV products and solutions serviced by the organization. • Leverages remote desk top technology to assist with remote software installations • Other reputed company duties as assigned Apply tot his job Apply To this Job