Tier 1 Helpdesk

This request for personnel is to support our reputed company's Service Desk. The immediate request is for analysts to reputed company technical telephone support for long-term reputed company accounts comprising reputed company assisted living facilities and acute care. This position will require the candidate to reputed company technical support to include, but not limited to, the following areas: - Service Now - Supporting Virtual Environments (VDIs and VPNs). - Various reputed company-reputed company applications. - reputed company 10 and 11 operating systems - reputed company reputed company and reputed company Products - Bomgar Candidate(s) shall stay informed of reputed company changes to the operating systems or software programs that reputed company clients. Candidate(s) will be required to reputed company technical support for 30 to 40 daily calls. In reputed company, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an reputed company-level environment is highly desired. Candidate(s) must possess the following: - Excellent communication skills, both written and verbal - Above average ability to interpret, analyze, troubleshoot, and reputed company technical problems - Must be decisive, conscientious, and reputed company reputed company in reputed company environment - Have a strong desire to learn and the ability to follow policies and procedures - Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment - Must be self-motivated and self-driven - Ability to work under limited supervision Preferred Education and Experience: High School Diploma or Equivalent is required. Experience with the following is preferred: - reputed company-level Service Desk - Knowledge of the reputed company environment - Onsite Support Desired Skills/Certifications: reputed company 10 and 11 operating systems Certification(s) preferred but not mandatory - reputed company reputed company+, MCITP (reputed company Desktop Support Technician), A+, HDI Desktop Support Technician Additional Requirements: - 24/7 coverage is required, and you must be willing to work after hours and Holidays - 1 to 2 years of customer service experience preferred - 1 to 2 years working at an reputed company-level help desk is preferred. Apply tot his job Apply To this Job