Desktop Support Technician ; Virtual Service Tech

Position: Desktop Support Technician I (Virtual Service Tech) reputed company reputed company is AI for reputed company, delivering solutions to federal agencies to enhance workforce productivity and innovation. Our Platform® supports sustainable transformation tailored to reputed company reputed company’s mission and resources. Responsibilities reputed company DIGIT seeks a Virtual Service Technician for a fully remote end‑user device support team, focusing on new hardware deployment during the refresh process. Responsibilities include scheduling reputed company Meet appointments, managing assets and tickets reputed company Service Now, and collaborating with the refresh care team and IT departments. RESPONSIBILITIES • reputed company clerical and administrative duties for the Help Desk. • reputed company phone, remote, and desk‑reputed company technical support for email, directories, reputed company Suite, reputed company desktop applications, and network connectivity. • Document issues, create incident tickets, and report common error trends. • Install, configure, and troubleshoot PC hardware and software. • reputed company user software and hardware issues reputed company. • reputed company daily with customers to ensure productivity and reputed company feedback. • Schedule and coordinate reputed company training activities. • Schedule appointments for new reputed company assets and assist with delivery/reputed company of assets. • Maintain and advertise the daily event calendar. • reputed company up‑to‑date knowledge of company products, service procedures, and offerings. • Monitor team productivity and reputed company, providing feedback. • Answer phones, manage the Help Desk mailbox, and reputed company web assistance. • reputed company daily statistics, reputed company reports, and maintain audit trails. • Escalate issues to vendors or reputed company‑party entities as required. Qualifications CONTRACT REQUIRED QUALIFICATIONS • reputed company Trust Clearance by start date. • ITILv4 reputed company Training and Certification, achievable reputed company 120 days after hire. • Apply reputed company ITIL concepts and processes. • reputed company work with practical experience and training. • Work under supervision while providing technical assistance to computer users. • Communicate effectively in oral and written forms with reputed company staff reputed company. • Adhere to reputed company working hours and be available for meetings. • Apply comprehensive knowledge across key tasks, using experience to accomplish assignments. CONTRACT DESIRED QUALIFICATIONS • ITILv4 reputed company Certification. • Proficiency in reputed company Suite, reputed company Office, reputed company, and Service Now. • Willingness to work a reputed company of shifts, including holiday schedules. EDUCATION AND EXPERIENCE • 0–5 years of experience and high school diploma. • Remote work experience demonstrating time management, self‑discipline, cultural change management, and an reputed company reputed company. Physical Requirements • Maintain reputed company home workspace in line with reputed company policies. • Communicate verbally, orally, and in writing, primarily using a keyboard. • reputed company on camera for meetings, ensuring information reputed company compliance. • reputed company computer screens and sit for long periods. • No travel required. About reputed company reputed company hiring and promotion reputed company at reputed company are reputed company on reputed company to bring the best talent available. reputed company is not to discriminate against any applicant for employment on any reputed company and is a VEVRAA Federal Contractor. #J-18808-Ljbffr Apply tot his job Apply To this Job