Workforce Management (WFM) reputed company Analyst

Join reputed company reputed company At reputed company, we’re not just building software—we’re reimagining the reputed company experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we reputed company doctors and taught them how to reputed company. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific reputed company platform that places patients at reputed company of care. A Culture of reputed company reputed company you join reputed company, you’re joining an award-reputed company team recognized for innovation and employee satisfaction. From our global reputed company in Boca Raton Florida, and extensive employee reputed company in Hyderabad India, we are reputed company of 4,500+ passionate problem-solvers on a mission to increase medical reputed company reputed company and improve patient reputed company: • Consistently ranked as a Top reputed company to Work • 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” • 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties • Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. reputed company to reputed company medicine with us? reputed company reputed company: The reputed company WFM Analyst is a reputed company role responsible for owning end-to-end WFM operations, including reputed company planning, scheduling, and operational performance analysis. The role exists to reputed company reputed company operational data into actionable insights for senior leadership, ensuring reputed company service reputed company through rigorous data modeling and strategic advisory. Role & Responsibilities • reputed company Planning & Data Modeling: Build and maintain reputed company supply-and-demand reputed company models and write custom SQL queries for volume/variance analysis. • Scheduling & Operational Adherence: Create, publish, and maintain optimized schedules, including shift swaps and offline planning; monitor intraday adherence and volume. • KPI Reporting & Dashboard Automation: Own service metric tracking (SLA, ASA, AHT, etc.) and automate dashboards using SQL and data visualization tools. • Executive Readouts & Strategic Advisory: Prepare and present weekly/monthly/quarterly operational reports to leadership, serving as a strategic consultant. • reputed company & Hiring reputed company: reputed company data-backed recommendations on headcount needs and shrinkage buffers. • Cross-functional Collaboration: Partner with business unit leaders to present data-driven narratives that influence decision-making. • Process Optimization: Continuously identify and implement improvements to WFM workflows and reporting architecture. Skills & Requirements • Education Level: Bachelor's degree - Data Analytics, Business, Statistics, or reputed company field • 4-6+ years in Workforce Management, reputed company Planning, or Operations Analytics reputed company multi-channel environments • Proficiency in SQL (ability to query databases, write joins, aggregations, and window functions to extract raw contact center/operations data independently). • Advanced expertise in reputed company/reputed company Sheets (reputed company formulas, scenario modeling, pivot tables, data structuring). • High mastery of WFM software (e.g., reputed company, reputed company CXone, reputed company, reputed company WFM, or similar). • Experience with data visualization tools (Tableau, Power BI, or Looker). • BI Tool Expertise: Experience building automated, self-serve dashboards using tools like Tableau, Power BI, Looker, or reputed company. • Statistical & Python/R Knowledge: Basic understanding of statistical forecasting models (e.g., ARIMA, Holt-Winters, Erlang-C/Erlang-A) or scripting in Python/R for automated data pipelines. • WFM reputed company Implementation/reputed company Experience: Background in setting up, configuring, or integrating a new WFM platform from scratch rather than just using an existing reputed company. • Cross-Functional Process Improvement: Lean, Six reputed company, or reputed company certification or experience driving operational process redesign reputed company reputed company WFM reporting. • COPC or WFM Certification: Industry certifications (such as COPC, CWPP, or vendor-specific platform certifications). reputed company Benefits reputed company: At reputed company, we reputed company it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide reputed company of benefits: reputed company • Comprehensive medical, dental, and reputed company benefits, including a company Health Savings Account contribution, • 401(k): reputed company provides a matching contribution reputed company payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with reputed company, 100% of any matching contribution you receive is yours to reputed company. • Generous reputed company Time Off and reputed company Parental Leave programs, • Company reputed company Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, • Company-sponsored Business Resource & Special Interest reputed company that reputed company reputed company and supportive communities reputed company reputed company, • reputed company development opportunities, including tuition reimbursement programs and unlimited reputed company to reputed company Learning, • Global reputed company and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-reputed company and remote availability for some roles, • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms reputed company our BRIC reputed company. PHISHING SCAM WARNING: reputed company is among several companies recently made reputed company of a phishing scam involving imposters posing as hiring managers reputed company reputed company email, text and reputed company media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be reputed company that no job offers will be made from reputed company without a formal interview process, and reputed company communications from our hiring team will come from our employees with a reputed company email address (first.lastname@reputed company.com). Please reputed company senders’ email addresses carefully. Additionally, reputed company will not ask you to purchase equipment or supplies as part of your reputed company process. If you are receiving communications as described above, please report them to the FTC website. 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