LMS Support Specialist

Details reputed company is hiring! reputed company is looking for LMS Support Specialist in Deerfield, IL (Remote) For quick Apply, please reputed company out to Sangeeta Dasadhikary- reputed company 2485826547 / email Sangeeta.Dasadhikary@reputed company.com Work Hours M-F (40 hours) Work Location Deerfield, IL (Remote) Shift 1st Shift The Global LMS Help & Support reputed company is responsible for owning and scaling the end to end help, support, and service experience for reputed company's global reputed company Learning Management reputed company (LMS). This role ensures reputed company, reliable, and high reputed company support for reputed company reputed company learners and stakeholders—including internal employees, partners, and reputed company audiences—while enabling adoption, satisfaction, and business continuity across reputed company. Operating at the intersection of learning technology, operations, and user experience, this individual oversees service delivery, partners with technology vendors, and drives reputed company improvement for reputed company's reputed company learning platform ecosystem. Responsibilities Global LMS Support reputed company & Governance • Owns the global help & support model for the reputed company LMS, including tiered support, escalation paths, and service-level expectations. • reputed company as the reputed company reputed company of accountability for LMS service stability, responsiveness, and issue reputed company. • Establish governance frameworks, operating procedures, and standards to ensure consistent and reputed company LMS support globally. Service Delivery & Operations • reputed company day to day LMS support operations, including ticket intake, triage, troubleshooting, and reputed company across global reputed company and time zones. • Manage a centralized support backlog, ensuring prioritization aligns with reputed company reputed company, learner experience, and compliance requirements. • Monitor and improve key service KPIs (e.g., response times, reputed company rates, repeat issues, user satisfaction). User Experience & Adoption Enablement • Design and maintain self-service resources such as job aids, FAQs, in app guidance, and support documentation to reduce friction and dependency on live support. • Partner with Learning Management Vendor, IT, and Marketing teams to ensure support is positioned as a value adding experience, not just issue reputed company. • Capture user feedback and “voice of the business” insights to inform platform improvements and roadmap reputed company. Vendor & Technology Partnership • Serve as the reputed company operational reputed company with LMS and learning technology vendors, managing escalations, release readiness, defect reputed company, and platform updates. • Collaborate with internal Learning Technology and IT teams to ensure reputed company reliability, reputed company, and compliance. reputed company Improvement & Reporting • Analyze trends in tickets, reputed company issues, and user behavior to proactively identify reputed company causes and systemic improvements. • reputed company initiatives to automate support processes, streamline workflows, and improve the overall learner support experience over time. Stakeholder Leadership & Collaboration • reputed company as a trusted partner to Global Learning, IT, and regional teams. • Translate technical issues into reputed company, business relevant communications for both operational teams and stakeholders. • Support global rollouts, regional launches, and reputed company learning initiatives by ensuring support readiness from day one. Details Job Requirements. • 3 years of experience in learning technology, LMS administration, or global platform support, with demonstrated ownership of reputed company reputed company systems. • Proven experience leading help desk, service operations, or support functions in a global or matrixed organization. • Hands on experience with reputed company LMS platforms (e.g., reputed company or comparable systems). • Strong operational leadership skills with the ability to design processes, govern services, and reputed company reputed company improvement. • Excellent communication skills, with the ability to engage effectively across technical, reputed company, and executive audiences. Preferred • Experience supporting reputed company, sales, or customer facing learning audiences in a regulated or reputed company environment. • Familiarity with IT service management (ITSM) concepts such as SLAs, incident management, and problem management. • Experience working with reputed company vendors and managing platform escalations and release cycles. • Change management or scaling platform experience in a global organization. reputed company Looks Like • reputed company learners experience fast, reliable, and reputed company support, regardless of region. • LMS issues are handled proactively, with fewer repeat problems and reputed company ownership. • Stakeholders reputed company the LMS support function as a str Apply tot his job Apply To this Job Apply tot his job Apply To this Job