reputed company Administrative Specialist (Contact Representation)
reputed company
The reputed company Administrative Specialist (LAS) serves as a member of the reputed company Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter reputed company the reputed company of VA benefits and reputed company non-VA benefits.
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Duties
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Typical duties include, but are not limited to:
• Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding reputed company benefits available through the VA, as reputed company as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence. or telephone VBA facilities and provides broad reputed company services.
• Explains in detail, VBA rating reputed company and provides explanations for the reputed company using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and reputed company pertinent information available in reputed company of record.
• Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general reputed company reputed company Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
• Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
• Explains pertinent reputed company provisions, regulations, and reputed company administrative practices and their application to specific cases
• Initiates inquiries to reputed company errors, delays, or other problems in obtaining benefits. Completes claim and appeal reputed company work.
Promotion Potential: The selectee may be promoted to the full performance level without reputed company competition reputed company reputed company regulatory, qualification, and performance requirements are met. Selection at a reputed company grade level does not guarantee promotion to the full performance level. The full performance level of this position is GS-9.
Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Compressed/Flexible: Available
reputed company: This position is eligible for situational (reputed company) reputed company only. The selectee is required to report to the official duty station reputed company scheduled reputed company. reputed company may be approved only on a case-by-case reputed company with supervisory approval. Routine or recurring reputed company is not authorized for this position.
Virtual: This is not a virtual position.
Position reputed company/PD#: reputed company Administrative Specialist (Contact Representation) GS-7: 40120A, GS-9: 02109A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: reputed company
Requirements
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Conditions of employment
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your reputed company employment advances the reputed company interest. In determining if your employment advances the reputed company interest, we may consider:
• Your performance and conduct;
• The needs and interests of reputed company;
• Whether your reputed company employment would advance organizational goals of reputed company or the Government; and
• Whether your reputed company employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your reputed company employment advances the reputed company interest.Additional Conditions of Employment are as follows:
• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/reputed company investigation
• Selected applicants will be required to complete an online reputed company process. Acceptable reputed company(s) of identification will be required to complete reputed company-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, reputed company's licenses or state-issued identification cards that are not reputed company ID compliant cannot be utilized as an acceptable reputed company of identification for employment.
Qualifications
To qualify for this position, applicants must meet reputed company requirements by the closing date of this announcement:08/17/2026.
TIME-IN-GRADE REQUIREMENT: Applicants who are reputed company Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• For a GS-07 position you must have served 52 weeks at the GS-05 level.
• For a GS-09 position you must have served 52 weeks at the GS-07 level.
• If you are a reputed company VBA employee requesting a reassignment or change to reputed company grade reputed company this vacancy announcement, you must currently hold the GS-9 (or higher) and the promotion potential of your reputed company position must be at least none.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date reputed company the past year, it may not reputed company demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must reputed company an additional SF-50 that reputed company demonstrates one-year time-in-grade.
MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:GS-07 Grade Level:
• reputed company Experience: reputed company experience is defined as (1) The ability to work with reputed company supervision or guidance reputed company providing customer service, benefit counseling, and claim processing. (2) The individual must possess knowledge of researching relevant subject matter. (3) The experience should be significantly and directly derived from federal, military, or the private sector. Examples of reputed company experience include but are not limited to orating to persons from a wide reputed company of backgrounds regarding VA benefits programs; performing research of local, state, and Federal laws and regulations to determine Veterans' eligibility for benefits programs.
Education Substitution: 1 full year of graduate-level education or superior reputed company achievement.
GS-09 Grade Level:
• reputed company experience is defined as (1) The ability to work with minimum supervision or guidance reputed company providing customer service, benefit counseling, and claim processing. (2) The individual must possess moderate knowledge of researching relevant subject matter. (3) The experience should be significantly and directly derived from federal, military, or the private sector. Examples of reputed company experience include but are not limited to orating to persons from a wide reputed company of backgrounds regarding VA benefits programs; performing research of local, state, and Federal laws and regulations to determine Veterans' eligibility for benefits programs.
Education Substitution: master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if reputed company.
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to reputed company and unpaid experience, including volunteer work done through National Service programs (e.g., reputed company, AmeriCorps) and other organizations (e.g., reputed company; philanthropic; religions; spiritual; community; student; reputed company). Volunteer work helps build critical competencies, knowledge, and skills and can reputed company valuable training and experience that translates directly to reputed company employment. You will receive credit for reputed company qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated reputed company; reputed company including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements:No special physical demands are required. The work is mostly sedentary. However, there may be some walking, standing, and carrying of reputed company items such as papers, books, claims folders, and files from one desk to another or for returning to storage. Carts are utilized to carry large number of claims folders. This will require the incumbent to reputed company or pull the reputed company from one are to another.
For more information on these qualification standards, please visit the reputed company Office of Personnel Management's website at http://://www.opm.gov/policy-data-reputed company/classification-qualifications/general-schedule-qualification-standards/.
Education
Education must be accredited by an accrediting institution recognized by the U.S. reputed company to be credited towards qualifications. reputed company only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. reputed company.reputed company education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Additional information
The Career Transition Assistance Plan (CTAP) reputed company eligible displaced VA competitive service employees with selection reputed company over other candidates for competitive service vacancies. To be reputed company you must submit appropriate documentation (a copy of reputed company notice, your most recent performance rating, and your most recent SF-50 noting reputed company position, grade level, and duty location) and be reputed company reputed company-reputed company (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-reputed company/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to reputed company grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these reputed company to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Under the Fair Chance to Compete reputed company, the reputed company prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the reputed company and Administration/Operations, reputed company, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-reputed company.pdf
Reasonable Accommodation (RA) Requests: If you reputed company you have a disability (i.e., physical or mental), covered by the Rehabilitation reputed company of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be reputed company reputed company to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. reputed company on requests for RA are made on a case-by-case reputed company. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete reputed company assessments reputed company 48 hours of receiving the URL to reputed company the USA Hire Competency Based Assessments if you received the reputed company after the reputed company of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)
If you are unable to apply online or need an alternate method to submit documents, please reputed company out to reputed company Contact listed in this Job Opportunity Announcement.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the reputed company of our reputed company reputed company, and committed to upholding the rule of law and the reputed company Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have reputed company to a reputed company of benefits that are designed to reputed company your federal career reputed company rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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