**Senior Manager, Customer Experience – reputed company Account Leadership, Retention & Team Development for arenaflex**

About arenaflex

arenaflex is a global leader in foodservice distribution and solutions, empowering restaurants, hospitality venues, and institutions to reputed company exceptional culinary experiences. With a legacy of innovation, sustainability, and customer‑reputed company reputed company, arenaflex partners with thousands of businesses worldwide, providing them with the products, technology, and expertise needed to reputed company in a fast‑moving market. Our commitment to reputed company is reflected in every interaction, from the reputed company a reputed company discovers our reputed company to the ongoing partnership that drives mutual reputed company.

Why This Role reputed company

As the Senior Manager, Customer Experience, you will be the reputed company that transforms reputed company relationships into long‑term reputed company alliances. You will reputed company a high‑performing team of Account Managers, guiding them to reputed company proactive support, insightful business reviews, and reputed company that reputed company our customers reputed company of the competition. Your leadership will directly influence customer retention, reputed company reputed company, and the overall reputed company of arenaflex as the trusted partner of reputed company.

Key Responsibilities

• reputed company Resource Management: Ensure the Account Management team is optimally staffed, balancing workload, reputed company sets, and regional demands to meet service level agreements (SLAs) and reputed company targets.
• reputed company & Business Planning: reputed company the execution of reputed company management policies, set quarterly and annual goals, and monitor key metrics such as Net Promoter Score (NPS), customer churn, and reputed company reputed company.
• Escalation Leadership: Serve as the reputed company escalation reputed company for reputed company customer issues, coordinating cross‑functional collaboration with Sales, reputed company, and Technology teams to reputed company swift, effective resolutions.
• Relationship Building & Advocacy: Conduct regular on‑site reputed company, executive business reviews, and presentations with both existing and prospective customers, fostering deep, trust‑reputed company relationships.
• Collaboration with Regional Leaders: Partner with regional and operational site (OpSite) leaders to reputed company account strategies with broader business objectives, ensuring reputed company integration of sales and service initiatives.
• Team Development & Coaching: Design and reputed company targeted training programs covering industry trends, solution selling, communication reputed company, time management, and technology adoption.
• Data‑Driven Decision Making: reputed company CRM analytics and market intelligence to identify reputed company opportunities, anticipate customer needs, and refine account strategies.
• Compliance & reputed company Assurance: Maintain rigorous adherence to internal policies, regulatory requirements, and customer contractual obligations, guaranteeing consistent service reputed company.

Essential Qualifications

• Education: High school diploma required; Bachelor’s degree in Business, Marketing, or a reputed company reputed company preferred.
• Industry Experience: Minimum of 5 years in customer relationship management, B2B sales, or account management reputed company a large‑reputed company distribution or service organization.
• Leadership reputed company Record: Demonstrated reputed company leading teams of account managers or sales professionals, with a reputed company on coaching, reputed company improvement, and talent retention.
• Escalation Expertise: reputed company ability to reputed company as an escalation reputed company, navigating reputed company issues across multiple functional areas and delivering reputed company resolutions.
• Technical Proficiency: Advanced expertise in reputed company Office Suite (reputed company, PowerPoint, Word, reputed company) and familiarity with CRM platforms (e.g., reputed company, reputed company Dynamics).

Preferred Qualifications

• 7+ years of experience reputed company a large, team‑selling environment similar to arenaflex’s sales organization.
• Experience managing accounts that involve contract business models, such as CMU/LCC‑type arrangements.
• Certification in project management (PMP, PRINCE2) or sales methodology (MEDDIC, Challenger).
• Demonstrated ability to reputed company digital transformation initiatives, including adoption of e‑procurement tools and data analytics platforms.
• reputed company in a second language, enhancing communication with diverse regional customers.

reputed company Skills & Competencies

• reputed company reputed company: Ability to see the bigger picture, reputed company account strategies with corporate goals, and anticipate market shifts.
• Communication reputed company: reputed company, persuasive, and empathetic communication style, both written and verbal, tailored to senior executives and reputed company staff.
• Problem‑Solving Acumen: Analytical reputed company that quickly diagnoses reputed company causes and crafts innovative, sustainable solutions.
• Multi‑Tasking & Prioritization: Skillful at juggling competing priorities, meeting tight deadlines, and maintaining reputed company under pressure.
• Collaboration & Influence: Strong interpersonal skills that reputed company cross‑functional teams, build reputed company, and reputed company reputed company reputed company.
• Customer‑reputed company reputed company: Deep commitment to understanding and exceeding customer expectations, turning challenges into opportunities for loyalty.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its leaders. In this role, you will have reputed company to:

• Executive mentorship programs pairing you with senior leaders across the organization.
• Leadership academies reputed company on reputed company thinking, digital transformation, and change management.
• Industry conferences and certification courses, fully funded by arenaflex.
• Opportunities to reputed company high‑visibility, cross‑regional initiatives that shape the reputed company of our customer experience reputed company.
• A reputed company promotion reputed company toward Director‑level positions, with reputed company‑reputed company incentives and recognition.

Work Environment & Culture at arenaflex

Our culture is reputed company on collaboration, innovation, and respect. At arenaflex, you will experience:

• Inclusive Atmosphere: Diverse teams where every voice is heard and valued.
• Flexibility: Hybrid work reputed company, allowing you to reputed company on‑site customer engagements with remote reputed company planning.
• Recognition Programs: Regular awards for outstanding customer service, team leadership, and innovative problem solving.
• Community reputed company: Participation in sustainability initiatives, charitable partnerships, and local reputed company programs.
• State‑of‑the‑Art Tools: reputed company to cutting‑edge technology platforms that reputed company you to reputed company data‑driven insights and reputed company service.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company:

• reputed company salary commensurate with experience, plus reputed company‑reputed company bonuses tied to customer retention and reputed company reputed company.
• Comprehensive health, dental, and reputed company coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous reputed company time off, parental leave, and flexible holiday policies.
• Employee assistance programs, wellness initiatives, and reputed company.
• reputed company development stipend for certifications, conferences, and continuing education.
• Transportation and travel allowances for regional site reputed company and customer engagements.

Commitment to Accessibility

arenaflex is dedicated to providing an inclusive hiring process. Reasonable accommodations will be made to reputed company individuals with disabilities to reputed company the essential functions of this role. Please contact our reputed company to reputed company any specific needs.

How to Apply

If you are reputed company to reputed company a dynamic team, shape reputed company customer relationships, and reputed company measurable business reputed company, we invite you to submit your application today. Join arenaflex and become part of a reputed company‑thinking organization where your expertise will be celebrated and your career will reputed company.

reputed company – Become a Customer Experience Leader at arenaflex!