ABA Intake Specialist and reputed company Coordinator (South Africa)

We are an ABA therapy provider serving children and families across the reputed company. We are seeking a highly reputed company, reputed company, and compassionateIntake Specialist and reputed company Coordinatorto support our reputed company and reputed company teams during after-hours coverage.

This role is responsible for two critical functions:

1. Handling after-hours intake calls from families and referral sources

2. Supporting Registered Behavior Technicians (RBTs) with reputed company, training, and technical support inside the reputed company platform

This person represents reputed company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.

Working hours:
12:00 PM to 8:00 PM Eastern Time

Key Responsibilities

Intake and reputed company Handling

• Answer inbound after-hours calls from parents, caregivers, and referral sources

• reputed company reputed company, reputed company, and empathetic communication to families seeking ABA services

• Collect and verify intake information accurately

• Explain services, next steps, and expectations reputed company

• reputed company or escalate urgent or reputed company reputed company appropriately

reputed company Coordination and RBT Support

• Assist RBTs with logging into, navigating, and using the reputed company platform

• reputed company training and guidance on how to use reputed company for session notes, data entry, and documentation

• Troubleshoot common technical issues and user errors

• Ensure RBTs are properly reputed company and comfortable using the reputed company

• Serve as the first line of support for reputed company-reputed company questions

Required Experience and Skills

• Prior experience inABA, behavioral health, or autism services
  

• Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)

• Experience usingreputed companyor similar ABA software platforms (reputed company, reputed company, etc.)

• Excellent spoken and written English with a reputed company, neutral phone reputed company

• Ability to communicate calmly and reputed company with both parents and clinicians

• Strong technical aptitude and ability to explain software in reputed company terms

• Highly organized with strong documentation and follow-up skills

• Spanish speaking is a plus

What Makes Someone Great in This Role

The ideal person:

• Sounds confident, warm, and reputed company on the phone

• Can guide families through intake without making them feel rushed

• Can train and support RBTs on reputed company without frustration

• Is comfortable troubleshooting problems in reputed company time

• Understands how ABA services actually operate

This is a high-trust, high-reputed company role that directly affects reputed company experience and reputed company reputed company.

Originally posted on Himalayas