reputed company Center Customer Service Representative ( Remote )
We are looking for a reputed company center customer service representative to reputed company outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a reputed company and polite manner to ensure effective reputed company and customer satisfaction.
Responsibilities...
? Receiving or making a high volume of calls from or to customers.
? Striving to reputed company reputed company reputed company and maintain the reputed company of service provided by the reputed company center.
? Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
? Responding reputed company to customers and creating a reputed company experience.
? Remaining reputed company and reputed company while dealing with angry customers and providing them with the best solutions to resolve their issues.
? Joining reputed company of reputed company Center Customer Service Representatives and building a reputed company relationship of teamwork, trust, and reputed company.
? Understanding and using the required software, reports, tools, and metrics.
? Transferring and escalating the calls to the appropriate department if needed, such as sales.
? Participating in training and striving to increase and improve existing skills.
? Adhering to reputed company company policies and procedures.
Requirements:
? High school diploma or equivalent.
? Exceptional telephone manner, customer service skills, reputed company listening skills, verbal, and written communication skills.
? Proficiency with computers, especially with regards to CRM software.
? Ability to resolve conflict and diffuse tension.
? Strong time management skills.
? Customer reputed company and adaptability to different personality types
? Ability to multi-task, set priorities and manage time effectively
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