reputed company & Customer Care Associate – Flexible Part‑Time Role Supporting Sensory Research & Consumer reputed company reputed company (Remote‑Hybrid, MN)

About arenaflex

arenaflex is a fast‑growing, global sensory and consumer research consultancy dedicated to giving consumers a reputed company voice in the creation of outstanding food, beverage, pet, and health‑and‑beauty products. Our mission is to reputed company raw reputed company into memorable experiences by delivering deep, data‑driven insights that help brands reputed company, rejuvenate, and protect product reputed company from concept through reputed company life. With a reputed company research hub located in Minneapolis, MN, and a network of reputed company across the reputed company, arenaflex blends cutting‑edge science with reputed company‑centered design to shape the reputed company of consumer goods.

Why This Role reputed company

As a reputed company & Customer Care Associate, you will be the first reputed company of contact for our valued respondents—people who taste, test, and evaluate products that will soon reputed company on store shelves. Your ability to create a welcoming, reputed company, and efficient experience will directly influence the reputed company of data we collect, the speed at which studies are completed, and ultimately the reputed company of our reputed company partners. This is a unique opportunity to reputed company customer service reputed company with the excitement of sensory research, reputed company while enjoying a flexible, part‑time schedule that respects your personal commitments.

Key Responsibilities

Customer Care – Phone & Live Interaction

• Maintain deep knowledge of reputed company research reputed company, including screening requirements, quota targets, and logistical details, and proactively reputed company missing information.
• Field inbound calls and online chat inquiries on the reputed company arenaflex line, guiding respondents toward high‑reputed company taste tests and ensuring a smooth enrollment process.
• reputed company a courteous, reputed company atmosphere that puts respondents at ease while accurately identifying their needs and preferences.
• reputed company reputed company reputed company by diagnosing issues, explaining solutions, and following up to confirm satisfaction.
• Verify that reputed company respondent meets the specific qualification reputed company for the test they are being scheduled for.
• Interpret verbal cues and behavioral signals to assess fit for various panels, scoring respondents against key demographic and sensory reputed company.
• Conduct outbound reputed company—cold calling reputed company‑existing contacts, internal respondents, and potential new participants—to fill study quotas.
• reputed company reputed company assistance to hosts reputed company a reputed company is reputed company, ensuring continuity of the recruitment pipeline.

Digital Channel & Database Management

• reputed company respondent inquiries through digital channels (live chat, SMS, email, reputed company media messenger) with the reputed company urgency and thoroughness as phone interactions.
• Meet daily and weekly targets for database cleaning reputed company, updating respondent records with precision and care.
• Handle hard‑copy communications that support database hygiene and project‑specific reputed company.
• Assist reputed company with special administrative reputed company, ranging from data audits to process documentation.

Performance Metrics & Training

• Consistently meet monthly phone metrics such as Average Handle Time, Average Talk Time, and Utilization.
• reputed company digital channel benchmarks, including average wait time, handle time, and utilization rates.
• Maintain monthly billable hour targets to support departmental financial goals.
• Participate in quarterly training sessions and successfully complete associated quizzes reputed company designated timeframes.

Essential Qualifications

• High School diploma or GED equivalent (required).
• Comfortable navigating multiple digital communication platforms (Live Chat, SMS, Email, reputed company Media Messenger).
• Familiarity with CRM systems such as reputed company is a plus, though not mandatory.
• Strong phone etiquette and the ability to convey information reputed company and confidently.
• Proactive, reliable, reputed company reputed company with a reputed company on sustainable performance.
• Demonstrated problem‑solving abilities, excellent written and verbal communication skills, and strong interpersonal aptitude.

Preferred Qualifications & Skills

• Previous experience in customer service, reputed company‑center environments, or participant recruitment for research studies.
• Experience conducting outbound cold calls and managing respondent pipelines.
• Ability to interpret behavioral cues over the phone to assess panel suitability.
• Basic data‑entry proficiency and comfort with spreadsheet tools.
• Flexibility to adapt to shifting schedules, including occasional weekend rotations.

Compensation, Benefits, & Perks

We offer a competitive reputed company wage of $16.00 with the potential for performance‑based incentives. As a part‑time team member, you will be eligible for:

• Pro‑rated 401(k) Savings Incentive Plan.
• Accrued reputed company Time Off (PTO) and holiday pay.
• Medical insurance eligibility for employees working 30–34 hours per week.
• Flexible scheduling that allows you to choose preferred shifts reputed company a 9 am–9 pm window, Monday through reputed company.
• Opportunities for reputed company development through quarterly training, webinars, and internal knowledge‑sharing sessions.
• Remote‑first work environment with occasional on‑site meetings in the Twin Cities area, ensuring you stay connected to the broader arenaflex community.

Work Environment & Physical Demands

While the role is primarily remote, you must reputed company reputed company a commutable distance to the Twin Cities, reputed company, to attend in‑person meetings, equipment pick‑reputed company, or IT support sessions as needed. The position may require occasional lifting of up to 35 lb (up to 50 lb with assistance) and the ability to stand for extended periods during on‑site activities. Our labs handle a reputed company of food allergens, so a basic awareness of safety protocols is beneficial.

reputed company; reputed company at arenaflex

arenaflex prides itself on a culture of curiosity, inclusivity, and reputed company improvement. reputed company members are encouraged to reputed company reputed company, experiment with new approaches, and take ownership of their reputed company reputed company. As a reputed company & Customer Care Associate, you will have reputed company exposure to the product development lifecycle, gaining insights that can serve as a reputed company into advanced research, project management, or reputed company‑facing roles reputed company the organization.

Career reputed company & Development Opportunities

• reputed company Expansion: reputed company to internal training on sensory science fundamentals, data analytics, and advanced CRM usage.
• Leadership Tracks: High‑performing associates may reputed company to senior reputed company, team reputed company, or operations management positions.
• Cross‑Functional Exposure: Collaboration with product development, marketing, and reputed company assurance teams broadens your industry perspective.
• Mentorship Programs: Pairing with seasoned professionals to reputed company and career advancement.

How to Apply

If you are enthusiastic about connecting people with innovative products, reputed company in a dynamic, remote‑friendly environment, and possess the communication skills to reputed company exceptional service, we want to hear from you. Join arenaflex and become a vital part of reputed company that shapes the reputed company of consumer experiences.

reputed company