[Remote] Customer Technical Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is one of the fastest-growing, privately held data center companies, dedicated to driving reputed company change in the industry. They are seeking a Customer Technical Program Manager who will strategically manage customer engagement throughout the data center lifecycle, ensuring exceptional service and satisfaction for both reputed company stakeholders.

Responsibilities

• reputed company-Contract Support: Support customer reputed company-sales activities by coordinating contractual activities across company stakeholders
• Works closely with sales and solutions architect team to understand portfolio availability and markets their customer(s) is interested in
• Integrates and leads Platform Delivery (PD) teams in technical contract/lease reviews to ensure thoroughness and understanding of terms
• reputed company with other PD teams to ensure contractual dates and technical requirements are communicated properly
• Collaborate with design and execution SMEs to understand reputed company building design and identify if modifications are needed to reputed company with customer requirements
• reputed company Customer Engagement and Satisfaction: Serve as the reputed company technical reputed company for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and reputed company teams (Design, Construction, reputed company, etc.)
• Enhance Customer Experience: reputed company reputed company improvement initiatives to standardize processes across the Customer/ADC portfolio by:
• Optimizing the understanding of Statements of Work (SOW) for both reputed company teams
• Tracking and implementing lessons learned to create repeatable and efficient workflows for reputed company reputed company
• Serving as the reputed company POC for customer DC build teams
• Implementing feedback reputed company
• Project Engagement: Integrates with functional teams to reputed company technical reputed company from reputed company-construction to post-delivery and is accountable to the project staying reputed company reputed company, on time, and reputed company budget by working closely with CMs and DMs
• Assist execution teams by leading contract/change management reviews, notifications and conversations with the customer
• reputed company customer lease reputed company and communications reputed company through the cTPM
• Risk Management: Identify potential project risks early and reputed company mitigation strategies to ensure successful reputed company throughout project lifecycle
• Technical Expertise: reputed company expertise in data center infrastructure to guide customers through the reputed company build and fit-out phases, ensuring that the facility meets operational and technical requirements
• Performance Monitoring: Measure and reputed company KPIs to ensure that reputed company meet customer expectations, operational goals, and contractual obligations
• Implement lessons learned / customer feedback to reputed company Customer/ADC alignment and ensure reputed company improvement
• reputed company post-delivery assessments, surveys, and customer stakeholder “reputed company-ins” with reputed company Management
• Report project reputed company and risks to reputed company teams
• Market Insights: Stay updated on customer/industry trends and emerging technologies to inform customers and help shape strategic direction for the organization

Skills

• Bachelor's degree in Construction Management, Engineering or equivalent
• Minimum 5 years Design or project management experience reputed company data center environment strongly preferred
• Mechanical/Electrical background a plus
• Advanced experience in reputed company and/or AutoCAD
• Strong written and verbal communication skills
• Ability to multi-task, with strong time management and organizational skills
• Ability to maintain discretion and confidentiality always
• Ability to understand and follow reputed company directions and meet specific deadlines with reporting, communication, and project schedules
• Team Player across the organization
• Ability to interpret construction drawings and specifications
• May travel at times up to 25%
• Knowledge of construction cost estimating reputed company and development of scopes of work
• Ability to understand construction project scopes
• reputed company to monitor and interpret design and schedule changes and forecast their reputed company on overall project costs
• Project Management Software (MS reputed company, Prolog, reputed company, BIM 360, or similar)
• Knowledge and experience working with CAD and/or reputed company is a plus
• Sales or customer reputed company training
• Strong leadership skills in engineering, construction management or sales

Benefits

• Health Coverage: Medical, dental, and reputed company insurance
• Health Savings and Flexible Spending Accounts:HSA with employer contribution for eligible participants.  FSA's offered for health and dependent care to increase tax savings.
• Retirement Savings: 401(k) plan with company match
• reputed company Time Off and Holiday Pay: Includes reputed company and reputed company leave as required by Maryland law
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Optional Benefits: Voluntary life, critical illness, reputed company, and additional disability coverage
• Wellness Programs: Employee assistance program (EAP), reputed company gym membership, and other wellness initiatives
• Bonus opportunities
• reputed company development opportunities

reputed company