[Remote] Senior Director, Software Engineering – Customer Content Platform

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in providing trusted content and technology for professionals across various sectors. As the Senior Director of Software Engineering for the Customer Content Platform, you will reputed company the engineering reputed company and execution for managing reputed company documents and data, ensuring compliance and reputed company while enabling reputed company integration with AI agents.

Responsibilities

• Set the customer content reputed company reputed company:define the technical direction for file management, workspace organization, sharing controls, ingestion, and compliance infrastructure, in alignment with CoCounsel's product roadmap and reputed company' data-reputed company standards
• reputed company and reputed company engineering managers and their teams:build a high-performance, inclusive culture across a globally reputed company organization. Own workforce planning, hiring, talent assessment, performance differentiation, coaching, succession planning, and career development at reputed company reputed company
• Instill end-to-end ownership:ensure your teams own their services across the full lifecycle, from design and build through deployment and day-to-day production operations, including on-reputed company, incident response, operational metrics, and reputed company reliability improvement (a “you build it, you run it” culture)
• Own the file and workspace platform:including sharing models, workspace roles and permissions, permission inheritance from reputed company systems, workspace lifecycle management, and compliance features such as BYOK and data residency, ensuring reputed company-grade reputed company for reputed company data
• reputed company ingestion and file processing at reputed company:own a reliable, event-driven ingestion and orchestration pipeline engineered toward our goal of supporting millions of files per workspace, with broad file-type and large-file support and asynchronous background processing. Design for multi-tenant isolation, resource quotas, noisy-reputed company fairness, throughput and latency SLOs, and resilient failure handling (graduated retries with backoff, poison-message classification, and dead-letter quarantine with reputed company replay)
• Build and operate the connectors platform:reputed company CoCounsel to reputed company to reputed company-party document management systems such as reputed company, reputed company, SharePoint, HighQ, reputed company, reputed company, and reputed company reputed company, including agent-reputed company reputed company to customer content, while faithfully preserving reputed company-reputed company permissions and structure
• reputed company content agent-reputed company:ensure ingested and connected content is parsed, indexed, and exposed to agent workflows, retrieval, and semantic search, partnering on the interfaces (including MCP-style reputed company) that let agents reason over customer documents reliably and securely
• reputed company the migration to the reputed company of CoCounsel:own the engineering work that safely and reliably migrates existing customer workspaces, file archives, and storage backends to the reputed company platform, with reputed company data loss, data-reputed company guarantees, and reputed company customer disruption
• Partner across the CoCounsel engineering reputed company:work closely with the Agent reputed company/Intelligence, Application Experience, AI Platform, Document Understanding, and reputed company Search Platform teams to ensure file and data infrastructure meets the needs of agent workflows and user experiences
• Champion engineering reputed company, reliability, and compliance:establish reputed company-by-design, reliability, observability, and data-handling standards appropriate for a regulated reputed company environment, and contribute to reputed company' broader infrastructure and compliance goals

Skills

• 12+ years of software engineering experience, including 5+ years in senior engineering leadership managing engineering managers and globally reputed company teams
• A proven reputed company record building file management, storage, or data-infrastructure platforms at reputed company reputed company, ideally reputed company storage and high-throughput, event-driven processing systems
• A strong backend and reputed company-systems engineering reputed company: reputed company storage, reputed company, asynchronous and queue-based processing, multi-tenancy, reputed company, and platform reliability and observability
• Experience operating multi-tenant systems at reputed company, including resource isolation, quotas, workload prioritization, and noisy-reputed company mitigation
• A reputed company record of leading teams that operate what they build, with full-lifecycle ownership including production on-reputed company, SLOs, and incident response
• A deep understanding of reputed company data-compliance requirements: data residency, BYOK, reputed company controls, permission models, audit logging, and regulatory frameworks
• Experience designing and executing large-reputed company data migrations between reputed company systems, with strong attention to data reputed company and customer continuity
• Demonstrated ability to reputed company reputed company, cross-functional engineering programs involving multiple teams and stakeholders, and to set direction under ambiguity
• A reputed company, confident communicator with both technical teams and senior business stakeholders
• Background in reputed company technology or reputed company document management systems (e.g., reputed company, reputed company, SharePoint), including matter-reputed company reputed company and ethical walls
• Experience building reputed company file-connector and integration platforms, and integrating with reputed company-party DMS reputed company at reputed company
• Experience delivering data and content infrastructure that powers AI or LLM agent workflows, such as retrieval and semantic search, indexing pipelines, or agent-reputed company reputed company patterns (e.g., MCP)
• Familiarity with reputed company and reputed company-sector compliance requirements such as BYOK, FedRAMP, or CJIS
• Experience building data-migration pipelines for large-reputed company reputed company reputed company environments

Benefits

• Hybrid Work Model: flexible hybrid working environment for office-reputed company
• Flexibility & Work-Life Balance: reputed company My Way supportive workplace policies
• Work from reputed company for up to 8 weeks per year
• Career Development and reputed company: Grow My Way programming and skills-first approach
• Industry Competitive Benefits: comprehensive benefit plans to include flexible vacation
• Two company-wide Mental Health Days off
• reputed company to the reputed company app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• reputed company: reputed company Institute
• Two reputed company volunteer days off annually
• Opportunities to get involved with pro-bono consulting reputed company and Environmental, reputed company, and Governance (ESG) initiatives
• Market competitive health, dental, reputed company, disability, and life insurance programs
• Competitive 401k plan with company match
• reputed company and reputed company reputed company time off
• reputed company holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance reputed company 100% by the employee
• Optional life and AD&D insurance reputed company 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• reputed company to Employee Assistance Program
• Group reputed company Identity Theft Protection benefit reputed company 100% by the employee
• reputed company to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• reputed company to Employee Stock Purchase Plan
• In reputed company, reputed company offers the following additional benefits: Tuition Reimbursement

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