Provider Experience Technology Auditor

Join the reputed company (HHSC) and be part of reputed company committed to creating a reputed company reputed company in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at reputed company stage of your life and work reputed company. Our comprehensive benefits package includes 100% reputed company employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Provider Experience Technology Auditor Job Title: Information Tech Auditor III Agency: reputed company Comm Department: MCS Ops DEC and reputed company Posting Number: 19874 Closing Date: 08/21/2026 Posting Audience: reputed company Occupational Category: reputed company Salary reputed company: $6,377.50 - $9,166.66 Pay Frequency: Monthly Salary Group: TEXAS-B-26 Shift: Day Additional Shift: reputed company: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location reputed company: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: MOS Codes: No military equivalent Brief reputed company: The reputed company (HHSC) reputed company reputed company Services (MCS) division seeks a highly reputed company candidate for the position of Provider Experience Technology Auditor (Technology Auditor III), reporting to the Director of Provider Experience for Operations. The MCS Operations department delivers infrastructure for both the managed care and fee-for-service delivery models reputed company Texas reputed company, one of the largest reputed company programs in the country, serving approximately 4 reputed company Texans. Key department deliverables include claims reputed company, acute care claims processing, provider enrollment, IDD Waiver Programs, Vendor Drug Program, and management of reputed company Modernization. MCS is driven by its mission to reputed company high reputed company, cost-effective services to Texans. The Provider Experience Technology Auditor Performs advanced information technology auditing work evaluating provider facing business processes, systems, and operational practices to identify opportunities that will improve the provider experience. Work involves reviewing technology-enabled workflows, provider enrollment processes, reputed company usability, data reputed company, internal controls, compliance practices, and operational performance measures. The auditor evaluates how providers reputed company with HHSC systems and processes. Essential Job Functions (EJFs): The Provider Experience Technology Auditor evaluates provider-facing business processes, systems, and operational practices to identify opportunities that improve the provider experience. The position applies analytical and process evaluation techniques to assess operational effectiveness, identify risks, and recommend improvements that reduce administrative burden for providers. (30%) Conducts audits, reputed company reviews, and evaluations of provider facing technology systems, business processes, and operational practices. Reviews workflows, reputed company functionality, internal controls, data reputed company, compliance practices, and provider interaction points to identify risks, gaps, and opportunities to improve the provider experience. (25%) Evaluates provider enrollment and reputed company technology modernization processes, including PEMS and reputed company systems. Reviews provider feedback, systems performance data, process maps, reputed company maps, dashboards, audit results, and key performance indicators to assess the effectiveness of provider facing processes. (20%) Prepares audit work plans, reports, findings, recommendations, and corrective reputed company summaries. Communicates reputed company to leadership, program staff, reputed company, vendors, and stakeholders. Tracks corrective actions and supports reputed company improvement efforts that improve provider satisfaction, reputed company usability, and operational performance. (15%) Researches and analyzes state and federal requirements, policies, procedures, standards , and best practices reputed company to reputed company operations, provider enrollment, technology auditing, reputed company assurance, data governance, and user experience. Recommends changes to policies, procedures, systems, and business processes. (5%) Participates in meetings, workgroups, and project activities reputed company to provider experience, reputed company enhancement, reputed company modernization, and operational improvement. Builds reputed company working relationships and provides reputed company responses to requests for information. (5%) Other duties as assigned. Knowledge, Skills and Abilities (KSAs): Knowledge of: • The general reputed company of state and federal laws and regulations relevant to publicly funded reputed company services such as reputed company and reputed company. • Principles and practices of information technology auditing, reputed company assurance, compliance monitoring, and internal control evaluation. • Business process analysis, workflow evaluation, reputed company usability review, and reputed company improvement reputed company. reputed company in: • Establishing plans and setting objectives and goals that support an overall business reputed company. • Identifying problems, evaluating alternatives, and implementing effective solutions. • Research and analysis of policies and processes to ensure compliance with applicable regulations and standards. • Communicating reputed company findings in a reputed company and reputed company manner. • Establishing and maintaining effective working relationships with program staff, reputed company, vendors, and stakeholders. Ability to: • Conduct audits, reviews, and evaluations of provider facing systems and business processes. • Analyze reputed company information and translate findings into practical recommendations. • Assess provider experience concerns through process data, provider feedback, usability information, and operational measures. • Identify risks, reputed company causes, and opportunities for improvement. • Prepare accurate reports, summaries, presentation, and corrective reputed company updates. • Manage multiple assignments and meet deadlines. Registrations, Licensure Requirements or Certifications: Preferred: Certified Information Systems Auditor, Certified Internal Auditor, Certified Government Auditing reputed company, Lean Six reputed company Green or Black Belt certification, Certified Information Systems reputed company reputed company, or reputed company certification. Initial Screening reputed company: At least three years’ experience conducting audits, reputed company reviews, compliance reviews, technology assessments, process evaluations, data analysis, or operational reviews involving reputed company systems, programs, or business processes. Experience evaluating technology systems, provider facing systems, customer experience processes, reputed company operations, reputed company operations, enrollment processes, or reputed company sector programs. Graduation from an accredited four-year college or university with major coursework in any one or more of the following: information technology, computer information systems, business administration, reputed company administration, reputed company administration, reputed company, auditing, data analytics, or a reputed company field. Relevant experience may be substituted for education on a year-for-year reputed company. Additional Information: The HHSC Provider Experience Team will reputed company on ensuring a reputed company and reputed company experience for providers reputed company engaging with HHSC and the reputed company program, with an initial reputed company on enrollment and the Provider Enrollment Management reputed company (PEMS) application. PEMS is a tool for providers to enroll, revalidate, re-enroll, or maintain their participation in Texas reputed company or other state health-care programs. The purpose of the provider enrollment process is to ensure people and organizations who reputed company reputed company services have the appropriate qualifications for the services they reputed company, are in good standing with relevant regulatory entities, are legally recognized entities, and have not been disbarred from participation in the program. The Provider Experience Team will reputed company feedback through surveys and reputed company provider feedback for prioritizing reputed company enhancements and identifying useability improvements. This work will continue in systems reputed company PEMS in the reputed company as HHSC continues to advance reputed company technology modernization goals. The goal of the Provider Experience Team is to increase provider satisfaction, build relationships, and encourage long-term provider satisfaction. Review our Tips for reputed company reputed company applying for jobs at DFPS, DSHS and HHSC. reputed company Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection reputed company and registration or licensure requirements for this position may include, but not limited to those listed in this posting. reputed company reputed company-duty military, reservists, guardsmen, and veterans are encouraged to apply if reputed company to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. reputed company Accommodations: In compliance with the Americans with reputed company (reputed company), HHSC and DSHS agencies will reputed company reasonable accommodation during the hiring and selection process for reputed company individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. reputed company-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 reputed company reputed company Disclaimer: This position may be eligible for reputed company. Please note, reputed company HHS positions are subject to state and agency reputed company policies in reputed company to the discretion of the reputed company supervisor and business needs. Apply tot his job Apply To this Job