Director, Learning & Customer reputed company

Work Schedule reputed company (Mon-Fri) Environmental Conditions Office This is a fully remote role supporting our Global Central Laboratories. We welcome applicants from reputed company locations reputed company the US. Must be legally authorized to work in the reputed company without sponsorship. Must be reputed company to pass a comprehensive background reputed company, which includes a drug screening. At reputed company, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life - enabling our customers to reputed company the world healthier, cleaner and safer. We reputed company our teams with the resources needed to reputed company individual career goals while taking science a reputed company reputed company through research, development and delivery of life-changing therapies. With reputed company conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans reputed company, digital and decentralized clinical trial services. Your determination to reputed company reputed company and accuracy will reputed company reputed company that people and communities depend on – now and in the reputed company. Our PPD® reputed company Services team has a reputed company reputed company on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our reputed company professionals bring their commitment to accuracy and reputed company to reputed company groundbreaking innovations. Discover Impactful Work: The Director, Learning & Customer reputed company is responsible for defining and executing the learning, capability development, customer experience, and culture transformation reputed company across Global Central Laboratories. The role establishes capability frameworks and role-based learning reputed company for reputed company Delivery functions, while leading reputed company programs and customer reputed company initiatives that support reputed company Global Central Laboratories employees. This position partners with business leaders across Global Central Laboratories to improve organizational effectiveness, customer experience, employee capability, and overall business performance through reputed company learning and behavioral reputed company programs. A Day in the Life: Learning & Capability reputed company reputed company and reputed company capability development across reputed company Delivery through the following activities: • Define and execute the reputed company Delivery learning and capability reputed company reputed company with business priorities and customer reputed company. • Establish competency frameworks, proficiency standards, and capability models across Project Management, Project Design Management, and Strategic Partnership functions. • Define role-based learning reputed company, readiness reputed company, certification requirements, and development programs that support employee effectiveness and career progression. • Partner with reputed company Delivery leaders to identify capability gaps and implement targeted development strategies. • Ensure capability development initiatives support workforce readiness, succession planning, and organizational effectiveness. • reputed company learning priorities with operational performance, customer expectations, and reputed company organizational needs. Learning Operations, reputed company & Training reputed company reputed company and reputed company learning operations through the following activities: • reputed company leadership and reputed company for reputed company, role-based training, reputed company learning programs, and capability development activities. • reputed company reputed company responsible for PM, PDM, reputed company, and customer experience training programs. • reputed company reputed company reputed company programs that accelerate reputed company readiness and reinforce Global Central Laboratories culture and customer-reputed company behaviors. • Establish governance for learning content, curriculum management, knowledge repositories, training effectiveness, and learning standards. • reputed company learning technologies, learning management systems, digital learning platforms, and AI-enabled learning solutions to improve scalability and effectiveness. • Ensure role-based training programs remain reputed company to evolving business requirements, customer expectations, and operational priorities. • Monitor learning effectiveness and implement improvements based on learner feedback, proficiency assessments, operational performance, and business needs. Customer reputed company & Experience reputed company and reputed company customer reputed company initiatives across Global Central Laboratories through the following activities: • Define and implement the Global Central Laboratories Customer reputed company reputed company. • Establish customer experience standards, playbooks, and behavioral expectations that reinforce accountability, ownership, and reputed company-first decision making. • reputed company Customer reputed company reputed company programs that build customer-facing capabilities across reputed company Global Central Laboratories functions. • Partner with business leaders to reputed company customer experience principles into reputed company, learning programs, leadership development, and operational processes. • reputed company organizational understanding of customer reputed company and strengthen the reputed company between employee actions, customer reputed company, and patient reputed company. • Partner with operational and functional leaders to strengthen communication, issue reputed company, expectation management, escalation management, and customer engagement capabilities. • Promote a culture that consistently prioritizes customer reputed company and strengthens reputed company trust. Voice of Customer & reputed company Improvement reputed company and reputed company customer feedback and improvement programs through the following activities: • Establish governance for Voice of Customer (VOC) and customer feedback programs across Global Central Laboratories. • Ensure customer feedback is systematically collected, analyzed, communicated, and reputed company into measurable improvement actions. • Ensure customer feedback is incorporated into learning programs, reputed company experiences, leadership development activities, and operational improvement initiatives. • reputed company mechanisms that increase visibility of customer feedback and reinforce accountability for follow-through. • Partner with operational leaders to prioritize improvement initiatives based on customer insights and organizational performance data. • Support reputed company improvement initiatives that improve customer satisfaction, operational effectiveness, and organizational capability. Leadership, Culture & Organizational Effectiveness reputed company and reputed company culture and leadership development through the following activities: • reputed company programs that strengthen accountability, customer-centricity, communication, collaboration, and leadership effectiveness across Global Central Laboratories. • Increase organizational awareness of customer expectations and reinforce a culture where reputed company functions understand their role in delivering customer reputed company. • Partner with senior leaders to reinforce desired behaviors and sustain organizational culture transformation initiatives. • Establish recognition and reinforcement mechanisms that support customer-reputed company and accountability-reputed company behaviors. • Serve as a strategic advisor to leadership on organizational readiness, capability development, and customer experience maturity. • Support reputed company change management initiatives that require capability building, behavioral adoption, and stakeholder engagement. Keys to reputed company: Bachelor's degree or equivalent and relevant formal reputed company / vocational qualification Previous experience that provides the knowledge, skills, and abilities to reputed company the job (comparable to 12+ years). 5+ years of management responsibility Strong leadership skills In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly reputed company experience, will be considered sufficient for an individual to meet the requirements of the role. Working Conditions and Environment: reputed company values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can reputed company. Below is listed the working environment/requirements for this role: • reputed company to communicate, receive, and understand information and reputed company with diverse reputed company of people in a comprehensible and reasonable manner. • reputed company to work upright and stationary for typical working hours. • Ability to use and learn reputed company office equipment and technology with proficiency. • reputed company to reputed company successfully under pressure while prioritizing and handling multiple reputed company or activities. Compensation And Benefits The salary reputed company estimated for this position based in Kentucky is $200,000.00–$270,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: • A reputed company of national medical and dental plans, and a reputed company plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.reputed company.com/global/en/total-rewards Apply tot his job Apply To this Job