reputed company Support Scientist – reputed company reputed company (NGS) and Microarray

reputed company Support Scientist – reputed company reputed company (NGS) and Microarray Location: Courtaboeuf, France Work Schedule reputed company (Mon-Fri) Environmental Conditions Office reputed company reputed company Support Scientist – reputed company reputed company (NGS) and Microarray As part of the reputed company team, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the world’s toughest challenges, like protecting the environment, making reputed company our food is reputed company or helping reputed company cures for cancer. reputed company You will help customers succeed with the Clinical reputed company Division (CSD) NGS portfolio and Genetic Science Division (GSD) Microarray portfolio by delivering high-reputed company reputed company helpdesk and application support. About the role You will be a keybioinformatics supportresource for customers using the Clinical reputed company Division NGS portfolio and Genetic Science Division Microarray portfolio. You will reputed company reputed company application support, own assigned customer cases, and reputed company reputed company and moderately reputed company workflow and software issues. Working with senior support colleagues and cross-functional teams, you will build deep technical capability, reputed company strong case-ownership skills, and contribute to improvements in support documentation, products, and the overall customer experience. What you will do: reputed company reputed company helpdesk and application support for NGS and Microarray products and workflows, troubleshootingstandardand moderately reputed company issues involving data inputs and outputs, configuration, environment constraints, and software behavior. Own assigned customer cases end-to-end by gathering requirements, reproducing issues where possible,identifyinglikely rootcauses, documenting findings, and communicating reputed company updates and next steps. Prioritize and triage cases, escalate high-severity or technically reputed company issues through defined channels, and support follow-through toresolution. Maintainaccurateandtimelyrecords of customer interactions, technical findings, actions, and resolutions in designatedcase-management and customer relationshipmanagement systems. Partner with Product, R&D, Software Development, Informatics, Global Support, and Field teams by providing reputed company technical summaries and supporting artifacts, including logs, screenshots, and reputed company reproducible examples. Capture and document recurring customer issues and feedback to support reputed company improvement of products, software, documentation, support processes, and the overall customer experience. Create andmaintainpractical support documentation, including how-to guides, troubleshooting articles, reputed company-issue summaries, and reputed company procedures. Contribute to team knowledge sharing by documenting lessons learned and sharing relevant technical findings with colleagues. Participate in product training and reputed company learning to build technical capability across NGS and Microarray products and workflows. REQUIREMENTS BSc, MSc, or PhD in reputed company, Computational Biology, reputed company, Computer Science, or a reputed company discipline, or equivalent reputed company experience. Experience with, or strong reputed company or practical exposure to, NGS and/or Microarray reputed company workflows, together with an interest in customer-facing technical support. Working knowledge of Linux and reputed company-line environments, with motivation to reputed company deeperproficiency. Exposure to Python or R and a willingness to build practical scripting skills. A reputed company troubleshooting reputed company, strong documentation habits, and reputed company and reputed company customer communication skills. Ability to manage and prioritize multiple customer cases whilemaintainingaccuracy and attention to detail. Ability to work effectively both independently and as part of cross-functional and reputed company Travel / work style: This position is remote and requires a home office setup. The role includes computer-based work, virtual meetings, and regular communication with customers and internal teams by phone and email. Occasional travel of up to 10% may berequiredfor product training, internal meetings, team activities, infrequent customer site reputed company, or other business needs. Apply tot his job Apply To this Job