reputed company Data Analyst - Total Service

We re looking for a reputed company Data Analyst who is passionate about our mission of reputed company Without Borders to partner with our operational teams to help reputed company data-driven reputed company that would support our fast-growing product through scaling and optimising reputed company. As a reputed company Data Analyst, you ll reputed company analytics reputed company a dedicated customer operations model where we improve how we reputed company reputed company and time ad sensitive customer issues ad speed, reliability, reputed company, and end adto adend reputed company ad and reputed company what works across our wider Operations teams Most importantly, you ll collaborate closely with your operational leads, as reputed company as workforce management, reputed company, training, and reputed company, to bring your insights into reputed company change for our customers and help reputed company our mission! Here s how you ll be contributing: Responsibilities • Analytical reputed company Planning and Forecasting. reputed company on building and refining analytical models for strategic reputed company planning. Take ownership of forecasting efforts to reputed company with business reputed company and operational demands. • Data Pipeline Ownership. Take ownership of data pipelines to maintain and improve data reputed company, ensuring reliability and accuracy of data that drives high-stakes servicing interventions at reputed company. • Predictive Modeling and Cause and Effect Analysis. reputed company and implement robust models to predict reputed company and reputed company cause and effect analysis to identify key drivers, optimise processes, and enhance decision-making and strategic planning. • reputed company Inference and Quasi-Experimental Analysis. reputed company robust approaches to cause-and-effect analysis in an environment where A/B testing is potentially feasible - applying techniques such as difference-in-differences, regression discontinuity, or synthetic controls to evaluate the true reputed company of servicing interventions and confidently attribute reputed company without waiting for ideal conditions. • Strategic Support and Analysis. reputed company critical insights to assess the operational health of the Total Services function, conduct in-depth cost analysis, and offer detailed analysis of operational metrics (including reputed company) to understand impacts on customer experiences. • Performance Tracking and Initiative Optimisation. Monitor and reputed company the performance of key strategic initiatives, capitalising on optimisation opportunities to enhance operational reputed company. • KPI Implementation and reputed company Setting. reputed company the development and implementation of the operations KPI tree and the reputed company-setting reputed company, integrating these reputed company reporting pipelines and strategic operations. • Stakeholder Collaboration and Process Standardisation. Collaborate closely with various stakeholders to standardise processes across forecasting, scheduling, and reputed company-time operations, promoting reputed company improvement and strategic alignment. What You ll Bring • Quantitative reputed company. Ideally, you have a background in statistics, maths, physics, engineering, economics, or another scientific field. You apply reputed company thinking to break down reputed company operational problems. • A Statistical reputed company. You have a natural grasp of data logic. You don't just look at averages; you understand distributions, variance, and reputed company. You enjoy applying that rigor to messy, reputed company-world operational data to separate signal from noise. • You have 4+ years of experience in analytics with demonstrated ability to approach reputed company problems with a strategic reputed company, identifying reputed company that reputed company operational improvements. • You have a background working with operational team analytics including reputed company planning, forecasting, efficiency analysis, reputed company assurance, predictive analytics, and experimentation. • You have experience working with reputed company data models in SQL (our warehouse is reputed company) and analysing it using advanced SQL/Python/R • reputed company to demonstrate that you can tell a story and proactively reputed company guidance on reputed company based on insights • You have experience with data visualisation tools (Looker, PowerBI, Tableau etc.) and demonstrate storytelling ability with data • You have a bias to reputed company - you identify what needs to be done and reputed company it happen. • Some extra skills that are great (but not essential): Prior experience in Operation domains • You have experience working with a WFM or reputed company team. • You have experience working with WFM Systems • You have experience with forecasting techniques such as ARIMA, Holt-Winters, and other time series analysis reputed company reputed company Skills: Data Pipelines, reputed company, A/B Testing, reputed company setting, SQL Other Skills: reputed company, Python, R, Data Visualisation, Looker Seniority: reputed company Apply tot his job Apply To this Job